Amazon is not accepting my documents for second Identity Verification, however first verification I passed with same documents.
Hi,
I received a second Seller Identity Verification request on March 21( just 1 day before I received my first inventory), the first one I had successfully passed on December 19.
As for verification I provided the following list of documents: passport scan, my personal bank statement (which contains information about my personal address), company statement, company documents (same documents as I did on December 19): . I received the following response for case number 14968436171:
Hello,
We have reviewed the documents that you provided, but we were unable to verify your identity based on the submitted documents.
As a result, your account will remain inactive.
Why is this happening?
We were unable to verify the document that you provided as a proof of identity.
So I tried once more, removed all previous documents and attached a photo of my Driving Licence (because I read that some scans are not acceptable) and bank statement of the company. I received the same response.
I gave it a third try and attached passport scan, passport photo, Driving license photo and company bank statement
After this I received:
We have reviewed the documents that you provided, but we could not complete the verification. As a result, your case will be closed, and your account will not be activated.
Why is this happening?
The documents that you provided do not meet our policy requirements. We are unable to share further information about this matter.
After the first case was closed - I reached out to Support via call to get any kind of assistance, so they looked at my case and agreed that it is weird that my case was declined. They also couldn't explain what is the reason, but recommended to resubmit verification. So I did (case 14981614051) and again provided everything according to instructions: scan of passport, photo of passport (just in case) and bank statement of the company. As a result: I didn't receive any confirmation of my case or response to the email. And when I logged in Seller Central to check the status it was just "Declined" without any comments and the description was blank.
Please advise what I should do.
@Ash_AMZ @Winston_Amazon @Cooper_Amazon
Amazon is not accepting my documents for second Identity Verification, however first verification I passed with same documents.
Hi,
I received a second Seller Identity Verification request on March 21( just 1 day before I received my first inventory), the first one I had successfully passed on December 19.
As for verification I provided the following list of documents: passport scan, my personal bank statement (which contains information about my personal address), company statement, company documents (same documents as I did on December 19): . I received the following response for case number 14968436171:
Hello,
We have reviewed the documents that you provided, but we were unable to verify your identity based on the submitted documents.
As a result, your account will remain inactive.
Why is this happening?
We were unable to verify the document that you provided as a proof of identity.
So I tried once more, removed all previous documents and attached a photo of my Driving Licence (because I read that some scans are not acceptable) and bank statement of the company. I received the same response.
I gave it a third try and attached passport scan, passport photo, Driving license photo and company bank statement
After this I received:
We have reviewed the documents that you provided, but we could not complete the verification. As a result, your case will be closed, and your account will not be activated.
Why is this happening?
The documents that you provided do not meet our policy requirements. We are unable to share further information about this matter.
After the first case was closed - I reached out to Support via call to get any kind of assistance, so they looked at my case and agreed that it is weird that my case was declined. They also couldn't explain what is the reason, but recommended to resubmit verification. So I did (case 14981614051) and again provided everything according to instructions: scan of passport, photo of passport (just in case) and bank statement of the company. As a result: I didn't receive any confirmation of my case or response to the email. And when I logged in Seller Central to check the status it was just "Declined" without any comments and the description was blank.
Please advise what I should do.
@Ash_AMZ @Winston_Amazon @Cooper_Amazon
7 replies
Seller_qTJiCxRI8PpIZ
A few possible issues.
1. Is your name and address on all documents exactly the same without any variation? You can't have John J Smith on one and John Jacob Smith on the other. You also can't have 123 W. 8th St. on one and 123 West 8th Street on the other.
2. Does your bank statement have a bank logo on it? Does it have your name spelled exactly the same as your other documents?
3. Does the company information state your name or just the company info? Is it under the same address as your ID or passport? Again, if there are any variations, your documents will not pass verification.
These are just a few possible issues that come to mind. I may be missing a few. Can a mod assist?
@SEAmod
@Danika_Amazon
@Cooper_Amazon
@Tatiana_Amazon
Saeid_Amazon
Hello @Seller_A7e7VEBxJIJHe
This is Saeid from Amazon to help you with your concerns.
I understand that you are experiencing issues with the identity verification process on your account.
To maintain a trusted store for buyers and sellers, Sometimes we require that you provide information that will allow us to re-verify your identity.
Did you make sure that your identity document meets the document requirements and the following criteria?
- Must be a government issued photo identity document which is recognized and issued by the country where you are a citizen or resident.
- Must show first and last name. The name must match the name entered under primary contact person information.
- Must include the date of birth. The date entered must be an exact match as we do not accept typos.
- Must show the unique ID number. The number entered must be an exact match as we do not accept typos.
- Have an expiry date (if applicable). The number entered must be an exact match as we do not accept typos.
Note: If your document does not have an expiry date, you can enter a dummy date of three months from the date of registration.
Note: Certain passports have signatures on one of the initial pages or one of the last pages.
- Must provide both sides of the ID if there is any vital information at the back of the ID like: signature, date of expiry, date of birth, or barcodes.
Note: If the upload page does not ask for separate front and back image uploads, be sure to merge the images into one file to upload.
Must be a color copy.
All submitted documents are thoroughly reviewed to ensure they comply with our guidelines. If the documents provided were declined, it means they do not meet our criteria.
These types of investigations are highly confidential and the internal team do not share the exact reason why the documents are rejected. I recommend that you visit theGlobal seller identity verification page and see in detail if your documents meet our criteria.
The forums community and I are here to support you. Please let us know how we can help from this point forward.
Regards,
Saeid.
Seller_2zzuO7igY2JdB
I went through this exact situation in summer of 2020, after 10 years of selling amazon just wanted an amazon verification. I kept getting same responses for 3 weeks while my account was closed. Then finally one day late at night 3 weeks later they reviewed it and was back in business. Be patient there is nothing you can do but wait
