Fraudulent A-Z Claim: 701-6899815-5772249
Hopefully someone can assist with this issue!
We shipped an order FBM (Pokemon Elite Trainer Box) and unfortunately, the customer immediately asked for a return as soon as they received the product. We authorized the return and once we received the box back, we see that they sent us a REPLICA box of Pokemon cards. Each box is $300 and since we already experience insane amounts of fraud while doing FBA for these products, we record each individual order that we ship out as well as the unboxing of every return for this specific reason.
Even though we knew immediately it was fraud, we contacted Seller Support to explain the situation and see how we can protect ourselves from A-Z because of course, we knew already which route this was going to go.
We emailed the customer giving them the benefit of the doubt stating that we believe they sent us the wrong item back by accident and that we're more than happy to return this one to them, on us, and wait for them to send back the original for their refund.
Not even 20 minutes after sending the email, without reach out to us, they opened an A-Z. Even with providing Amazon with ALL the proof, the next step is either I refund the customer or they will refund in full.
@Amazon, can we PLEASE stop encouraging fraud at the expense of small business owners?? I'm all for the cost of doing business and yes, there will be loses but at this rate, you keep accepting refunds for anything and everything, continuously going against your own TOS and policies at our expense. Then you bully us with all kinds of threats when we have done nothing wrong!
Where is the seller support? Why do we not offer any assistance to sellers who have been selling on your platform both Canada and USA for 10+ years with an impeccable account history?
Hoping that someone has any advice/experience with these situations because I'm honestly appalled and extremely disappointed at how these situations are handled.
Fraudulent A-Z Claim: 701-6899815-5772249
Hopefully someone can assist with this issue!
We shipped an order FBM (Pokemon Elite Trainer Box) and unfortunately, the customer immediately asked for a return as soon as they received the product. We authorized the return and once we received the box back, we see that they sent us a REPLICA box of Pokemon cards. Each box is $300 and since we already experience insane amounts of fraud while doing FBA for these products, we record each individual order that we ship out as well as the unboxing of every return for this specific reason.
Even though we knew immediately it was fraud, we contacted Seller Support to explain the situation and see how we can protect ourselves from A-Z because of course, we knew already which route this was going to go.
We emailed the customer giving them the benefit of the doubt stating that we believe they sent us the wrong item back by accident and that we're more than happy to return this one to them, on us, and wait for them to send back the original for their refund.
Not even 20 minutes after sending the email, without reach out to us, they opened an A-Z. Even with providing Amazon with ALL the proof, the next step is either I refund the customer or they will refund in full.
@Amazon, can we PLEASE stop encouraging fraud at the expense of small business owners?? I'm all for the cost of doing business and yes, there will be loses but at this rate, you keep accepting refunds for anything and everything, continuously going against your own TOS and policies at our expense. Then you bully us with all kinds of threats when we have done nothing wrong!
Where is the seller support? Why do we not offer any assistance to sellers who have been selling on your platform both Canada and USA for 10+ years with an impeccable account history?
Hoping that someone has any advice/experience with these situations because I'm honestly appalled and extremely disappointed at how these situations are handled.
0 replies
Fraudulent A-Z Claim: 701-6899815-5772249
Hopefully someone can assist with this issue!
We shipped an order FBM (Pokemon Elite Trainer Box) and unfortunately, the customer immediately asked for a return as soon as they received the product. We authorized the return and once we received the box back, we see that they sent us a REPLICA box of Pokemon cards. Each box is $300 and since we already experience insane amounts of fraud while doing FBA for these products, we record each individual order that we ship out as well as the unboxing of every return for this specific reason.
Even though we knew immediately it was fraud, we contacted Seller Support to explain the situation and see how we can protect ourselves from A-Z because of course, we knew already which route this was going to go.
We emailed the customer giving them the benefit of the doubt stating that we believe they sent us the wrong item back by accident and that we're more than happy to return this one to them, on us, and wait for them to send back the original for their refund.
Not even 20 minutes after sending the email, without reach out to us, they opened an A-Z. Even with providing Amazon with ALL the proof, the next step is either I refund the customer or they will refund in full.
@Amazon, can we PLEASE stop encouraging fraud at the expense of small business owners?? I'm all for the cost of doing business and yes, there will be loses but at this rate, you keep accepting refunds for anything and everything, continuously going against your own TOS and policies at our expense. Then you bully us with all kinds of threats when we have done nothing wrong!
Where is the seller support? Why do we not offer any assistance to sellers who have been selling on your platform both Canada and USA for 10+ years with an impeccable account history?
Hoping that someone has any advice/experience with these situations because I'm honestly appalled and extremely disappointed at how these situations are handled.
Fraudulent A-Z Claim: 701-6899815-5772249
Hopefully someone can assist with this issue!
We shipped an order FBM (Pokemon Elite Trainer Box) and unfortunately, the customer immediately asked for a return as soon as they received the product. We authorized the return and once we received the box back, we see that they sent us a REPLICA box of Pokemon cards. Each box is $300 and since we already experience insane amounts of fraud while doing FBA for these products, we record each individual order that we ship out as well as the unboxing of every return for this specific reason.
Even though we knew immediately it was fraud, we contacted Seller Support to explain the situation and see how we can protect ourselves from A-Z because of course, we knew already which route this was going to go.
We emailed the customer giving them the benefit of the doubt stating that we believe they sent us the wrong item back by accident and that we're more than happy to return this one to them, on us, and wait for them to send back the original for their refund.
Not even 20 minutes after sending the email, without reach out to us, they opened an A-Z. Even with providing Amazon with ALL the proof, the next step is either I refund the customer or they will refund in full.
@Amazon, can we PLEASE stop encouraging fraud at the expense of small business owners?? I'm all for the cost of doing business and yes, there will be loses but at this rate, you keep accepting refunds for anything and everything, continuously going against your own TOS and policies at our expense. Then you bully us with all kinds of threats when we have done nothing wrong!
Where is the seller support? Why do we not offer any assistance to sellers who have been selling on your platform both Canada and USA for 10+ years with an impeccable account history?
Hoping that someone has any advice/experience with these situations because I'm honestly appalled and extremely disappointed at how these situations are handled.
Fraudulent A-Z Claim: 701-6899815-5772249
Hopefully someone can assist with this issue!
We shipped an order FBM (Pokemon Elite Trainer Box) and unfortunately, the customer immediately asked for a return as soon as they received the product. We authorized the return and once we received the box back, we see that they sent us a REPLICA box of Pokemon cards. Each box is $300 and since we already experience insane amounts of fraud while doing FBA for these products, we record each individual order that we ship out as well as the unboxing of every return for this specific reason.
Even though we knew immediately it was fraud, we contacted Seller Support to explain the situation and see how we can protect ourselves from A-Z because of course, we knew already which route this was going to go.
We emailed the customer giving them the benefit of the doubt stating that we believe they sent us the wrong item back by accident and that we're more than happy to return this one to them, on us, and wait for them to send back the original for their refund.
Not even 20 minutes after sending the email, without reach out to us, they opened an A-Z. Even with providing Amazon with ALL the proof, the next step is either I refund the customer or they will refund in full.
@Amazon, can we PLEASE stop encouraging fraud at the expense of small business owners?? I'm all for the cost of doing business and yes, there will be loses but at this rate, you keep accepting refunds for anything and everything, continuously going against your own TOS and policies at our expense. Then you bully us with all kinds of threats when we have done nothing wrong!
Where is the seller support? Why do we not offer any assistance to sellers who have been selling on your platform both Canada and USA for 10+ years with an impeccable account history?
Hoping that someone has any advice/experience with these situations because I'm honestly appalled and extremely disappointed at how these situations are handled.
