Amazon closing my case without answering it, no email
I have two random charges on my credit card that I asked in few message with amazon team. When I sent my screenshot of the random charges, they just deleted the case and cant see it anywhere.
The case ID was 16690159881
I can't believe that instead of just answering why they are charging me for no reason and refunding me, they just delete the case with no way to see all the conversation with them.
Amazon closing my case without answering it, no email
I have two random charges on my credit card that I asked in few message with amazon team. When I sent my screenshot of the random charges, they just deleted the case and cant see it anywhere.
The case ID was 16690159881
I can't believe that instead of just answering why they are charging me for no reason and refunding me, they just delete the case with no way to see all the conversation with them.
1 reply
Daryl_Amazon
Hi @Seller_xplB99LT2LCD4,
I understand how frustrating it can be when you feel like your concerns are not being properly addressed or acknowledged. Having your case closed without a resolution or explanation is understandably upsetting, especially when it involves unexpected charges on your account.
I would recommend reaching out to Seller Support again and explaining the situation calmly and clearly. Provide them with the case ID (16690159881) and any relevant details or documentation, such as screenshots of the charges in question. It's possible that the case was closed due to a technical issue or a miscommunication, and reopening it with additional information may help resolve the matter more effectively.
If you continue to face difficulties or feel that your concerns are not being adequately addressed, you can escalate the issue to a higher level of support or seek assistance from the Seller Performance team. They may be able to provide more insights or guidance on how to resolve this matter.
Additionally, I would encourage you to review the following help pages, which provide useful information and resources related to account charges and dispute resolution:
Appeal or dispute an Amazon selling policy violation
Please remember that our goal is to provide a positive and supportive experience for all our selling partners. We appreciate your patience and understanding as we work to resolve this issue in a satisfactory manner.
Daryl
Amazon closing my case without answering it, no email
I have two random charges on my credit card that I asked in few message with amazon team. When I sent my screenshot of the random charges, they just deleted the case and cant see it anywhere.
The case ID was 16690159881
I can't believe that instead of just answering why they are charging me for no reason and refunding me, they just delete the case with no way to see all the conversation with them.
Amazon closing my case without answering it, no email
I have two random charges on my credit card that I asked in few message with amazon team. When I sent my screenshot of the random charges, they just deleted the case and cant see it anywhere.
The case ID was 16690159881
I can't believe that instead of just answering why they are charging me for no reason and refunding me, they just delete the case with no way to see all the conversation with them.
Amazon closing my case without answering it, no email
I have two random charges on my credit card that I asked in few message with amazon team. When I sent my screenshot of the random charges, they just deleted the case and cant see it anywhere.
The case ID was 16690159881
I can't believe that instead of just answering why they are charging me for no reason and refunding me, they just delete the case with no way to see all the conversation with them.
1 reply
1 reply
Daryl_Amazon
Hi @Seller_xplB99LT2LCD4,
I understand how frustrating it can be when you feel like your concerns are not being properly addressed or acknowledged. Having your case closed without a resolution or explanation is understandably upsetting, especially when it involves unexpected charges on your account.
I would recommend reaching out to Seller Support again and explaining the situation calmly and clearly. Provide them with the case ID (16690159881) and any relevant details or documentation, such as screenshots of the charges in question. It's possible that the case was closed due to a technical issue or a miscommunication, and reopening it with additional information may help resolve the matter more effectively.
If you continue to face difficulties or feel that your concerns are not being adequately addressed, you can escalate the issue to a higher level of support or seek assistance from the Seller Performance team. They may be able to provide more insights or guidance on how to resolve this matter.
Additionally, I would encourage you to review the following help pages, which provide useful information and resources related to account charges and dispute resolution:
Appeal or dispute an Amazon selling policy violation
Please remember that our goal is to provide a positive and supportive experience for all our selling partners. We appreciate your patience and understanding as we work to resolve this issue in a satisfactory manner.
Daryl
Daryl_Amazon
Hi @Seller_xplB99LT2LCD4,
I understand how frustrating it can be when you feel like your concerns are not being properly addressed or acknowledged. Having your case closed without a resolution or explanation is understandably upsetting, especially when it involves unexpected charges on your account.
I would recommend reaching out to Seller Support again and explaining the situation calmly and clearly. Provide them with the case ID (16690159881) and any relevant details or documentation, such as screenshots of the charges in question. It's possible that the case was closed due to a technical issue or a miscommunication, and reopening it with additional information may help resolve the matter more effectively.
If you continue to face difficulties or feel that your concerns are not being adequately addressed, you can escalate the issue to a higher level of support or seek assistance from the Seller Performance team. They may be able to provide more insights or guidance on how to resolve this matter.
Additionally, I would encourage you to review the following help pages, which provide useful information and resources related to account charges and dispute resolution:
Appeal or dispute an Amazon selling policy violation
Please remember that our goal is to provide a positive and supportive experience for all our selling partners. We appreciate your patience and understanding as we work to resolve this issue in a satisfactory manner.
Daryl
Daryl_Amazon
Hi @Seller_xplB99LT2LCD4,
I understand how frustrating it can be when you feel like your concerns are not being properly addressed or acknowledged. Having your case closed without a resolution or explanation is understandably upsetting, especially when it involves unexpected charges on your account.
I would recommend reaching out to Seller Support again and explaining the situation calmly and clearly. Provide them with the case ID (16690159881) and any relevant details or documentation, such as screenshots of the charges in question. It's possible that the case was closed due to a technical issue or a miscommunication, and reopening it with additional information may help resolve the matter more effectively.
If you continue to face difficulties or feel that your concerns are not being adequately addressed, you can escalate the issue to a higher level of support or seek assistance from the Seller Performance team. They may be able to provide more insights or guidance on how to resolve this matter.
Additionally, I would encourage you to review the following help pages, which provide useful information and resources related to account charges and dispute resolution:
Appeal or dispute an Amazon selling policy violation
Please remember that our goal is to provide a positive and supportive experience for all our selling partners. We appreciate your patience and understanding as we work to resolve this issue in a satisfactory manner.
Daryl
