Have promotion displays changed on Purchased Item?
Hello All!
We are seeing that on every promotion we make whether it's BOGO or BOG%OFF (when promoting an additional item) that the Show promotion on detail page only shows on the Additional Item and NOT on the items Purchased Items. I know for certain this was not the case in the past.
We've tested this on high and low rank ASINs with the same result. I've made sure the correct display text has been placed along with checking the box for Show promotion on detail page. I've also looked for the display text on other accounts and after clearing cache/cookies.
Now the image below is what we are looking for, but it is no longer the case for us. Only displays the second line below the one in red:
This really defeats the purpose of using promotions on high traffic Purchased Items to low traffic Additional Items as the promotion only shows on the promoted item. It seems broken. It also impacts customer experience as the higher traffic cannot see potential deals. It also does not show the promotion when viewing the cart or checking out on the Purchased Item....
I've tried to find articles and other forums, but have come up short, so I hope that I'm not missing something! Please let me know if there is a way we can make promotions work "normally". Thank you all!
Have promotion displays changed on Purchased Item?
Hello All!
We are seeing that on every promotion we make whether it's BOGO or BOG%OFF (when promoting an additional item) that the Show promotion on detail page only shows on the Additional Item and NOT on the items Purchased Items. I know for certain this was not the case in the past.
We've tested this on high and low rank ASINs with the same result. I've made sure the correct display text has been placed along with checking the box for Show promotion on detail page. I've also looked for the display text on other accounts and after clearing cache/cookies.
Now the image below is what we are looking for, but it is no longer the case for us. Only displays the second line below the one in red:
This really defeats the purpose of using promotions on high traffic Purchased Items to low traffic Additional Items as the promotion only shows on the promoted item. It seems broken. It also impacts customer experience as the higher traffic cannot see potential deals. It also does not show the promotion when viewing the cart or checking out on the Purchased Item....
I've tried to find articles and other forums, but have come up short, so I hope that I'm not missing something! Please let me know if there is a way we can make promotions work "normally". Thank you all!
3 replies
Danny_Amazon
Hello @Seller_Xx3HQS6FYpIRI- thank you for highlighting this experience with your recent promotions.
You can look to the details on Create a Promotion to see available options, and this guide to running Amazon promotions for some further context. If you believe any discrepancy is impacting your experience with a given promotion, please create a case with our seller support team for personalized assistance.
Thank you,
Danny