Buyer Open a Return Case then an A-to-Z Case for Different Reason
A buyer opens a return case with the reason of "I don't how the item looks". Which is fine, buyer changed her mind all the time. After about 2 days after the return case, apparently she doesn't like the amazon new return process that's giving her the run around. Now she opened a A-to-Z case stating the item is "Materially Different, Different from what I ordered" . Wait, what? so the same item magically changed into something else after a few days. lol.
Buyer Open a Return Case then an A-to-Z Case for Different Reason
A buyer opens a return case with the reason of "I don't how the item looks". Which is fine, buyer changed her mind all the time. After about 2 days after the return case, apparently she doesn't like the amazon new return process that's giving her the run around. Now she opened a A-to-Z case stating the item is "Materially Different, Different from what I ordered" . Wait, what? so the same item magically changed into something else after a few days. lol.
4 replies
Seller_COxHjSHk6Vauk
The buyer is now trying to return the item for a refund. But since she opened a A-to-Z case:
We have closed an A-to-z Guarantee claim of $ on the order # because you issued a refund to the customer. (auto refund on 1st scan ). No further action is required from you at this time, but we have counted the claim against your order defect rate.
Well played. Bravo.
Danny_Amazon
Hello @Seller_COxHjSHk6Vauk- and thanks for surfacing this here on the forums.
You would be able to submit an appeal for the A-to-z Claim decision if you believe it to be incorrect, and highlighting the shifting story from the customer. Referencing our page on Order Defect Rate may also be helpful as the team does consider situations where an order is refunded following the submission of a claim to be a valid metric impact.
