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Seller_ucfJn5Y38E8Ig

Ra question

Hello, i am doing part RA drop-shipping from Walmart while trying to make enough capital.
Anyone who dealt with Amazon to prove item not counterfeit or authentic with invoices or receipts?
Is there a way to prove that by shopping online from Walmart?
They don’t accept the order confirmation at all. I appreciate any suggestions,
I know it is not reliable business plan i am trying to open my account after being suspended because i cant provide the requested receipts or invoice, i am also selling wholesale but i got under review for this product/orders in particular from walmart.
Thanks.

174 views
27 replies
Fulfil orders
Tags:Shipping, USPS
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user profile
Seller_ucfJn5Y38E8Ig

Ra question

Hello, i am doing part RA drop-shipping from Walmart while trying to make enough capital.
Anyone who dealt with Amazon to prove item not counterfeit or authentic with invoices or receipts?
Is there a way to prove that by shopping online from Walmart?
They don’t accept the order confirmation at all. I appreciate any suggestions,
I know it is not reliable business plan i am trying to open my account after being suspended because i cant provide the requested receipts or invoice, i am also selling wholesale but i got under review for this product/orders in particular from walmart.
Thanks.

Fulfil orders
Tags:Shipping, USPS
00
174 views
27 replies
Reply
27 replies
user profile
Seller_ofOBVTQ7u4YSX
In reply to: Seller_ucfJn5Y38E8Ig’s post

You are violating Amazon’s rules for dropshipping. That alone will get you suspended. But no, receipts from Walmart won’t be accepted as proof of authenticity.

10
user profile
Seller_hEK1BzjtMmufx
In reply to: Seller_ucfJn5Y38E8Ig’s post

You can’t get around it. If you want to be unsuspended you will need to admit to your errors and that you have changed your business model.

00
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_ucfJn5Y38E8Ig’s post

For real help on this issue you will need to provide your original suspension email, blocking out ASINs if you wish

00
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

Dec 10, 2017 (3 weeks ago)

Hello,

You have listed items that you are not approved to sell. There are pre-approval requirements for the brand items you are listing. As a result, you currently may not sell on Amazon.com.

You are not approved to sell items in this brand:
Disney

To sell on Amazon again, please send us a plan that explains the steps you have taken to comply with our policies.

To be sufficient, your plan must:
– Identify the issue.
–Describe the steps you have taken to resolve the issue.
–Describe the details how you will prevent similar issues.

Here are a few things to consider as you work on resolving this:
–Listing - Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging - Is the product in its original packaging as listed on Amazon?
– Shipping - Have you performed quality checks to ensure that the product is stored, packed, and shipped appropriately?

Be as specific as possible in your plan. Do not limit your plan to issues with specific orders.

Get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560). To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.
Your account is also being reviewed because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
Keep in mind that in order to sell on Amazon again both of these issues must be resolve, please send the following information to pq-seller-assessment@amazon.com:

– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.
Learn more about our policies in Seller Central Help:

– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
– Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/201361070)
– Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

ASIN: B01DRZSOW0
Brand: Serta
Title: Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASIN: B01DT0MBNG
Brand: Dreamworks
Title: Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASIN: B01MYBJYY6
Brand: Playskool
Title: Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


///////////////////////////////////

I listed by mistake Dreamworks, and before i deleted it was too late, i guess that triggered the review and suspension.
Never sold Serta or Dreamwork ones,
Sold 9 Playskool (Hasbro brand) not restricted afaik, sourced from Walmart.
I opened store on 9.12 after long vacation and got suspended the day after.

00
user profile
Seller_la6yWqhB9Jzwb
In reply to: Seller_ucfJn5Y38E8Ig’s post

“RA question?” Only good answer = “Don’t RA”

*unless you spend copious amounts of time and research into low-radar brands where this is safe, and no one is going to share that with you here.

00
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

I don’t know how i managed to list it, I listed the usual way when i checked the ASIN - had no listing limitation. I don’t think it’s “bogus” listing you can check it out.
I am adding the responses from Seller Performance team, it was strange like i was getting response from different people not the same support who care of my case in particular.
Yes they know i drop-shipped i already admit that to them.
Like i said i never sold the two asin’s (Disney, Serta) the problem was listing them, and no, no buyer complained about them because i was just shipped them and they were to be received 2-5 days after the Suspension.
I have read lots of similar appeals and cases here in the forums.
Thanks again for your reply.

Dec 10, 2017 (3 weeks ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

SIN: B01DRZSOW0
Brand: Serta
Title: Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASIN: B01DT0MBNG
Brand: Dreamworks
Title: Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASIN: B01MYBJYY6
Brand: Playskool
Title: Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


Dec 10, 2017 (3 weeks ago)

Hello,

Your plan does not sufficiently address your policy violation. You listed items that you are not approved to sell.

To be sufficient, your plan must:

– Include more details about the steps you have taken to prevent future policy violations.
– Show that you have taken responsibility for this policy violation.

If you would like us to reinstate your account, please reply to this email with an updated plan. If it sufficiently addresses the policy violation, we will reinstate your account.

Learn more about our policies in Seller Central Help (https://sellercentral.amazon.com/gp/help/521).

To talk to someone about this email, ask our Seller Support team to contact you. (https://sellercentral.amazon.com/hz/contact-us).

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities

– Invoice date (must be issued in the last 90 days)

–Invoice date (must be issued in the last 90 days and before

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASINS: B01DRZSOW0
TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG
TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6
TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


Dec 11, 2017 (3 weeks ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

Please note we don’t accept order confirmation receipts.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASIN : B01DT0MBNG , B01DRZSOW0 , B01MYBJYY6

Sincerely,

Seller Performance Team


Dec 12, 2017 (3 weeks ago)

Hello,

We are still reviewing your account. We will send you an email when we finish the review.

We may not reply to further emails about your review.

Sincerely,

Seller Performance Team


13 - 21 Dec. 4 more emails saying:

Hello,

We are still reviewing your account. We will send you an email when we finish the review.

Sincerely,

Seller Performance Team


Dec 27, 2017 (a week ago)

Hello,

You have not sent us an acceptable plan to address your listings that may be inauthentic. As a result, you may no longer sell on Amazon.com. (I have APPEAL button on that notification) Your listings have been removed from our site, and we are withholding any funds available in your account. A list of these items is at the end of this email.

If you do not appeal this decision within 90 days, we will permanently withhold payments of to you. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

To sell on Amazon again, please send the following information to pq-review@amazon.com:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

The sale of counterfeit products on Amazon is strictly prohibited. If you cannot provide valid invoices or receipts for the items listed below, funds will be withheld equivalent to the amount you earned from the sale of these items in the last 180 days. If the equivalent amount is greater than the total amount available in your account, then the total amount will be withheld.

Learn more about this policy in Seller Central Help (https://sellercentral.amazon.com/gp/help/201165970).

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

ASINS: B01DRZSOW0 TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6 TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


I have sent another appeal to seller-performance@amazon.com (not by the button) and received this two times in row:

Dec 29, 2017 (6 days ago)

Hello,

We reviewed your account and the information you provided, and we have decided that you may no longer sell on Amazon.com.

The sale of counterfeit products on Amazon is strictly prohibited. We will continue to withhold your funds if you cannot provide valid invoices or receipts for the items you listed on Amazon. If the equivalent amount is greater than the total amount available in your account, then the total amount will be withheld.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

Sincerely,

Seller Performance Team


Then i sent another appeal to them and received this…

Jan 1, 2018 (2 days ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASINS: B01DRZSOW0
Brand: Serta
TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG
Brand: Dreamworks
TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6
Brand: Playskool
TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


End of list with notifications from Amazon Seller Performance Team.

I know its a Miracle i still have the Appeal option and they even consider my account status.
Please advice, i hope someone can help me with my appeal / plan of action, i have been denied few times already and i tough i got the “Kiss of Death” email already but i looks like i haven’t.

00
user profile
Seller_YZqZQFMixqA3B
In reply to: Seller_ucfJn5Y38E8Ig’s post

Yes, it is a miracle you still have an appeal button. However, with what you did and how you went about it, you might as well have that kiss of death email. Why?

  1. You listed against restricted brands
  2. You committed serious drop-ship violations
  3. You cannot prove authenticity of any of your items.

While there might be a .000000000000000000001% chance of getting reinstated, you should probably make other plans.

00
user profile
Seller_Ybq5tjp6lrpjO
In reply to: Seller_ucfJn5Y38E8Ig’s post

delete all offending listings and apologize profusely for this occurrence and demonstrate that this will never occur again.

Follow the guidelines in this helpful thread:

https://sellercentral.amazon.com/forums/thread.jspa?messageID=3772812

You might want to contact Oneida Books as well who is a seller who frequents the forum.

The seller has helped a few suspended sellers like yourself who didn’t seem to have a chance to get reinstated. Some of them even received the kiss of death. PM them.

00
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_ucfJn5Y38E8Ig’s post

i disagree that the OP has to contact Disney. the suspension notice usually states so when the brand owner complains and provides an email address. this seems to have been an internal determination, which is probably better news than an actual Disney complaint. I feel like there is a chance here if you explain that you didnt realize this was against policy and you will never drop ship again.

are all 3 items Disney-branded?

00
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

Appeal Draft beta Version;

Hello dear Seller Performance Team,
First of all, thank you for giving me a chance to appeal the current status of my Account.

A) Identifying The Issue:

My selling privileges were removed, because I made the following Policy Violations:

:black_medium_small_square: I have listed Restricted brand items that I am not approved to sell, and this is against Amazon Policy - ASIN: B01DRZSOW0, ASIN: B01DT0MBNG

:black_medium_small_square: I have sourced (drop shipped) from online retailer (Walmart) who can’t provide me with proper proof of authenticity of the items - ASIN: B01MYBJYY6

:black_medium_small_square: I did not read and learn in details the whole Amazon Policy.

As a result, i was suspended on Amazon.com

B) The steps i have taken to resolve the issue.

:black_medium_small_square: I have contacted all manufacturers and wholesale suppliers, going forward I will only sell products for which I can prove the valid supply chain and produce an invoice, and all for which I can not produce an invoice proving authenticity has been removed from Amazon;

:black_medium_small_square: I will no longer list any brand name products that I am not authorized to sell and have not bought wholesale through the manufacturer or their authorized distributors. I have closed and deleted permanently all listings from my inventory associated with the Restricted brands;

:black_medium_small_square: I have requested feedback from all my 9 buyers of B01MYBJYY6 as usual, but i have not received negative feedback, A-to-Z or message by now, all orders were delivered on time, i have uploaded tracking numbers when confirming the orders;

:black_medium_small_square: I have decided not to risk the status of my account, the trust in Amazon name buyers have, or losing my money by not following your strict Rules, so Retail Arbitrage is out of the question for good;

:black_medium_small_square: I have taken full responsibility for this policy violation and have sent Hasbro, Serta and Disney apologizing letters, this will never happen again!

:black_medium_small_square: Before listing any products in the future, i will pay special attention to make certain that don’t infringe upon others’ intellectual property rights (copyright, trademark, or patent);

:black_medium_small_square: I have reviewed all Amazon Selling Policies and Agreements, including Restricted Product Help Page, Anti-Counterfeiting Policy, Intellectual Property Violations and all Examples of Prohibited Listings and will continue on a regular basis for updates (if any).;

C) How i will prevent similar issues in the future:

All drastic changes and steps taken in B) ensure the problem is resolved.

Please accept my sincere apologies. What i did was against your rules, without me realizing it. I have taken full responsibility for the policy violation.
I think there are no right words to promise this will never happen again, i hope you will give me the chance to prove it. This is the first and the last time i have made this mistake.
I am really eager to keep our good relationship and to continue expanding my business with Amazon.com
Thank you for your understanding and patience.
I kindly request my selling privileges will be reinstated shortly.

Sincerely,
S

Edited by: The Great Bargain on Jan 4, 2018 7:59 PM

00
user profile
Seller_ucfJn5Y38E8Ig

Ra question

Hello, i am doing part RA drop-shipping from Walmart while trying to make enough capital.
Anyone who dealt with Amazon to prove item not counterfeit or authentic with invoices or receipts?
Is there a way to prove that by shopping online from Walmart?
They don’t accept the order confirmation at all. I appreciate any suggestions,
I know it is not reliable business plan i am trying to open my account after being suspended because i cant provide the requested receipts or invoice, i am also selling wholesale but i got under review for this product/orders in particular from walmart.
Thanks.

174 views
27 replies
Fulfil orders
Tags:Shipping, USPS
00
Reply
user profile
Seller_ucfJn5Y38E8Ig

Ra question

Hello, i am doing part RA drop-shipping from Walmart while trying to make enough capital.
Anyone who dealt with Amazon to prove item not counterfeit or authentic with invoices or receipts?
Is there a way to prove that by shopping online from Walmart?
They don’t accept the order confirmation at all. I appreciate any suggestions,
I know it is not reliable business plan i am trying to open my account after being suspended because i cant provide the requested receipts or invoice, i am also selling wholesale but i got under review for this product/orders in particular from walmart.
Thanks.

Fulfil orders
Tags:Shipping, USPS
00
174 views
27 replies
Reply
user profile

Ra question

by Seller_ucfJn5Y38E8Ig

Hello, i am doing part RA drop-shipping from Walmart while trying to make enough capital.
Anyone who dealt with Amazon to prove item not counterfeit or authentic with invoices or receipts?
Is there a way to prove that by shopping online from Walmart?
They don’t accept the order confirmation at all. I appreciate any suggestions,
I know it is not reliable business plan i am trying to open my account after being suspended because i cant provide the requested receipts or invoice, i am also selling wholesale but i got under review for this product/orders in particular from walmart.
Thanks.

Fulfil orders
Tags:Shipping, USPS
00
174 views
27 replies
Reply
27 replies
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user profile
Seller_ofOBVTQ7u4YSX
In reply to: Seller_ucfJn5Y38E8Ig’s post

You are violating Amazon’s rules for dropshipping. That alone will get you suspended. But no, receipts from Walmart won’t be accepted as proof of authenticity.

10
user profile
Seller_hEK1BzjtMmufx
In reply to: Seller_ucfJn5Y38E8Ig’s post

You can’t get around it. If you want to be unsuspended you will need to admit to your errors and that you have changed your business model.

00
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_ucfJn5Y38E8Ig’s post

For real help on this issue you will need to provide your original suspension email, blocking out ASINs if you wish

00
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

Dec 10, 2017 (3 weeks ago)

Hello,

You have listed items that you are not approved to sell. There are pre-approval requirements for the brand items you are listing. As a result, you currently may not sell on Amazon.com.

You are not approved to sell items in this brand:
Disney

To sell on Amazon again, please send us a plan that explains the steps you have taken to comply with our policies.

To be sufficient, your plan must:
– Identify the issue.
–Describe the steps you have taken to resolve the issue.
–Describe the details how you will prevent similar issues.

Here are a few things to consider as you work on resolving this:
–Listing - Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging - Is the product in its original packaging as listed on Amazon?
– Shipping - Have you performed quality checks to ensure that the product is stored, packed, and shipped appropriately?

Be as specific as possible in your plan. Do not limit your plan to issues with specific orders.

Get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560). To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.
Your account is also being reviewed because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
Keep in mind that in order to sell on Amazon again both of these issues must be resolve, please send the following information to pq-seller-assessment@amazon.com:

– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.
Learn more about our policies in Seller Central Help:

– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
– Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/201361070)
– Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

ASIN: B01DRZSOW0
Brand: Serta
Title: Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASIN: B01DT0MBNG
Brand: Dreamworks
Title: Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASIN: B01MYBJYY6
Brand: Playskool
Title: Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


///////////////////////////////////

I listed by mistake Dreamworks, and before i deleted it was too late, i guess that triggered the review and suspension.
Never sold Serta or Dreamwork ones,
Sold 9 Playskool (Hasbro brand) not restricted afaik, sourced from Walmart.
I opened store on 9.12 after long vacation and got suspended the day after.

00
user profile
Seller_la6yWqhB9Jzwb
In reply to: Seller_ucfJn5Y38E8Ig’s post

“RA question?” Only good answer = “Don’t RA”

*unless you spend copious amounts of time and research into low-radar brands where this is safe, and no one is going to share that with you here.

00
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

I don’t know how i managed to list it, I listed the usual way when i checked the ASIN - had no listing limitation. I don’t think it’s “bogus” listing you can check it out.
I am adding the responses from Seller Performance team, it was strange like i was getting response from different people not the same support who care of my case in particular.
Yes they know i drop-shipped i already admit that to them.
Like i said i never sold the two asin’s (Disney, Serta) the problem was listing them, and no, no buyer complained about them because i was just shipped them and they were to be received 2-5 days after the Suspension.
I have read lots of similar appeals and cases here in the forums.
Thanks again for your reply.

Dec 10, 2017 (3 weeks ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

SIN: B01DRZSOW0
Brand: Serta
Title: Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASIN: B01DT0MBNG
Brand: Dreamworks
Title: Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASIN: B01MYBJYY6
Brand: Playskool
Title: Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


Dec 10, 2017 (3 weeks ago)

Hello,

Your plan does not sufficiently address your policy violation. You listed items that you are not approved to sell.

To be sufficient, your plan must:

– Include more details about the steps you have taken to prevent future policy violations.
– Show that you have taken responsibility for this policy violation.

If you would like us to reinstate your account, please reply to this email with an updated plan. If it sufficiently addresses the policy violation, we will reinstate your account.

Learn more about our policies in Seller Central Help (https://sellercentral.amazon.com/gp/help/521).

To talk to someone about this email, ask our Seller Support team to contact you. (https://sellercentral.amazon.com/hz/contact-us).

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities

– Invoice date (must be issued in the last 90 days)

–Invoice date (must be issued in the last 90 days and before

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASINS: B01DRZSOW0
TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG
TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6
TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


Dec 11, 2017 (3 weeks ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

Please note we don’t accept order confirmation receipts.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASIN : B01DT0MBNG , B01DRZSOW0 , B01MYBJYY6

Sincerely,

Seller Performance Team


Dec 12, 2017 (3 weeks ago)

Hello,

We are still reviewing your account. We will send you an email when we finish the review.

We may not reply to further emails about your review.

Sincerely,

Seller Performance Team


13 - 21 Dec. 4 more emails saying:

Hello,

We are still reviewing your account. We will send you an email when we finish the review.

Sincerely,

Seller Performance Team


Dec 27, 2017 (a week ago)

Hello,

You have not sent us an acceptable plan to address your listings that may be inauthentic. As a result, you may no longer sell on Amazon.com. (I have APPEAL button on that notification) Your listings have been removed from our site, and we are withholding any funds available in your account. A list of these items is at the end of this email.

If you do not appeal this decision within 90 days, we will permanently withhold payments of to you. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

To sell on Amazon again, please send the following information to pq-review@amazon.com:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

The sale of counterfeit products on Amazon is strictly prohibited. If you cannot provide valid invoices or receipts for the items listed below, funds will be withheld equivalent to the amount you earned from the sale of these items in the last 180 days. If the equivalent amount is greater than the total amount available in your account, then the total amount will be withheld.

Learn more about this policy in Seller Central Help (https://sellercentral.amazon.com/gp/help/201165970).

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

ASINS: B01DRZSOW0 TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6 TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


I have sent another appeal to seller-performance@amazon.com (not by the button) and received this two times in row:

Dec 29, 2017 (6 days ago)

Hello,

We reviewed your account and the information you provided, and we have decided that you may no longer sell on Amazon.com.

The sale of counterfeit products on Amazon is strictly prohibited. We will continue to withhold your funds if you cannot provide valid invoices or receipts for the items you listed on Amazon. If the equivalent amount is greater than the total amount available in your account, then the total amount will be withheld.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

Sincerely,

Seller Performance Team


Then i sent another appeal to them and received this…

Jan 1, 2018 (2 days ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASINS: B01DRZSOW0
Brand: Serta
TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG
Brand: Dreamworks
TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6
Brand: Playskool
TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


End of list with notifications from Amazon Seller Performance Team.

I know its a Miracle i still have the Appeal option and they even consider my account status.
Please advice, i hope someone can help me with my appeal / plan of action, i have been denied few times already and i tough i got the “Kiss of Death” email already but i looks like i haven’t.

00
user profile
Seller_YZqZQFMixqA3B
In reply to: Seller_ucfJn5Y38E8Ig’s post

Yes, it is a miracle you still have an appeal button. However, with what you did and how you went about it, you might as well have that kiss of death email. Why?

  1. You listed against restricted brands
  2. You committed serious drop-ship violations
  3. You cannot prove authenticity of any of your items.

While there might be a .000000000000000000001% chance of getting reinstated, you should probably make other plans.

00
user profile
Seller_Ybq5tjp6lrpjO
In reply to: Seller_ucfJn5Y38E8Ig’s post

delete all offending listings and apologize profusely for this occurrence and demonstrate that this will never occur again.

Follow the guidelines in this helpful thread:

https://sellercentral.amazon.com/forums/thread.jspa?messageID=3772812

You might want to contact Oneida Books as well who is a seller who frequents the forum.

The seller has helped a few suspended sellers like yourself who didn’t seem to have a chance to get reinstated. Some of them even received the kiss of death. PM them.

00
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_ucfJn5Y38E8Ig’s post

i disagree that the OP has to contact Disney. the suspension notice usually states so when the brand owner complains and provides an email address. this seems to have been an internal determination, which is probably better news than an actual Disney complaint. I feel like there is a chance here if you explain that you didnt realize this was against policy and you will never drop ship again.

are all 3 items Disney-branded?

00
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

Appeal Draft beta Version;

Hello dear Seller Performance Team,
First of all, thank you for giving me a chance to appeal the current status of my Account.

A) Identifying The Issue:

My selling privileges were removed, because I made the following Policy Violations:

:black_medium_small_square: I have listed Restricted brand items that I am not approved to sell, and this is against Amazon Policy - ASIN: B01DRZSOW0, ASIN: B01DT0MBNG

:black_medium_small_square: I have sourced (drop shipped) from online retailer (Walmart) who can’t provide me with proper proof of authenticity of the items - ASIN: B01MYBJYY6

:black_medium_small_square: I did not read and learn in details the whole Amazon Policy.

As a result, i was suspended on Amazon.com

B) The steps i have taken to resolve the issue.

:black_medium_small_square: I have contacted all manufacturers and wholesale suppliers, going forward I will only sell products for which I can prove the valid supply chain and produce an invoice, and all for which I can not produce an invoice proving authenticity has been removed from Amazon;

:black_medium_small_square: I will no longer list any brand name products that I am not authorized to sell and have not bought wholesale through the manufacturer or their authorized distributors. I have closed and deleted permanently all listings from my inventory associated with the Restricted brands;

:black_medium_small_square: I have requested feedback from all my 9 buyers of B01MYBJYY6 as usual, but i have not received negative feedback, A-to-Z or message by now, all orders were delivered on time, i have uploaded tracking numbers when confirming the orders;

:black_medium_small_square: I have decided not to risk the status of my account, the trust in Amazon name buyers have, or losing my money by not following your strict Rules, so Retail Arbitrage is out of the question for good;

:black_medium_small_square: I have taken full responsibility for this policy violation and have sent Hasbro, Serta and Disney apologizing letters, this will never happen again!

:black_medium_small_square: Before listing any products in the future, i will pay special attention to make certain that don’t infringe upon others’ intellectual property rights (copyright, trademark, or patent);

:black_medium_small_square: I have reviewed all Amazon Selling Policies and Agreements, including Restricted Product Help Page, Anti-Counterfeiting Policy, Intellectual Property Violations and all Examples of Prohibited Listings and will continue on a regular basis for updates (if any).;

C) How i will prevent similar issues in the future:

All drastic changes and steps taken in B) ensure the problem is resolved.

Please accept my sincere apologies. What i did was against your rules, without me realizing it. I have taken full responsibility for the policy violation.
I think there are no right words to promise this will never happen again, i hope you will give me the chance to prove it. This is the first and the last time i have made this mistake.
I am really eager to keep our good relationship and to continue expanding my business with Amazon.com
Thank you for your understanding and patience.
I kindly request my selling privileges will be reinstated shortly.

Sincerely,
S

Edited by: The Great Bargain on Jan 4, 2018 7:59 PM

00
user profile
Seller_ofOBVTQ7u4YSX
In reply to: Seller_ucfJn5Y38E8Ig’s post

You are violating Amazon’s rules for dropshipping. That alone will get you suspended. But no, receipts from Walmart won’t be accepted as proof of authenticity.

10
user profile
Seller_ofOBVTQ7u4YSX
In reply to: Seller_ucfJn5Y38E8Ig’s post

You are violating Amazon’s rules for dropshipping. That alone will get you suspended. But no, receipts from Walmart won’t be accepted as proof of authenticity.

10
Reply
user profile
Seller_hEK1BzjtMmufx
In reply to: Seller_ucfJn5Y38E8Ig’s post

You can’t get around it. If you want to be unsuspended you will need to admit to your errors and that you have changed your business model.

00
user profile
Seller_hEK1BzjtMmufx
In reply to: Seller_ucfJn5Y38E8Ig’s post

You can’t get around it. If you want to be unsuspended you will need to admit to your errors and that you have changed your business model.

00
Reply
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_ucfJn5Y38E8Ig’s post

For real help on this issue you will need to provide your original suspension email, blocking out ASINs if you wish

00
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_ucfJn5Y38E8Ig’s post

For real help on this issue you will need to provide your original suspension email, blocking out ASINs if you wish

00
Reply
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

Dec 10, 2017 (3 weeks ago)

Hello,

You have listed items that you are not approved to sell. There are pre-approval requirements for the brand items you are listing. As a result, you currently may not sell on Amazon.com.

You are not approved to sell items in this brand:
Disney

To sell on Amazon again, please send us a plan that explains the steps you have taken to comply with our policies.

To be sufficient, your plan must:
– Identify the issue.
–Describe the steps you have taken to resolve the issue.
–Describe the details how you will prevent similar issues.

Here are a few things to consider as you work on resolving this:
–Listing - Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging - Is the product in its original packaging as listed on Amazon?
– Shipping - Have you performed quality checks to ensure that the product is stored, packed, and shipped appropriately?

Be as specific as possible in your plan. Do not limit your plan to issues with specific orders.

Get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560). To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.
Your account is also being reviewed because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
Keep in mind that in order to sell on Amazon again both of these issues must be resolve, please send the following information to pq-seller-assessment@amazon.com:

– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.
Learn more about our policies in Seller Central Help:

– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
– Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/201361070)
– Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

ASIN: B01DRZSOW0
Brand: Serta
Title: Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASIN: B01DT0MBNG
Brand: Dreamworks
Title: Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASIN: B01MYBJYY6
Brand: Playskool
Title: Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


///////////////////////////////////

I listed by mistake Dreamworks, and before i deleted it was too late, i guess that triggered the review and suspension.
Never sold Serta or Dreamwork ones,
Sold 9 Playskool (Hasbro brand) not restricted afaik, sourced from Walmart.
I opened store on 9.12 after long vacation and got suspended the day after.

00
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

Dec 10, 2017 (3 weeks ago)

Hello,

You have listed items that you are not approved to sell. There are pre-approval requirements for the brand items you are listing. As a result, you currently may not sell on Amazon.com.

You are not approved to sell items in this brand:
Disney

To sell on Amazon again, please send us a plan that explains the steps you have taken to comply with our policies.

To be sufficient, your plan must:
– Identify the issue.
–Describe the steps you have taken to resolve the issue.
–Describe the details how you will prevent similar issues.

Here are a few things to consider as you work on resolving this:
–Listing - Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging - Is the product in its original packaging as listed on Amazon?
– Shipping - Have you performed quality checks to ensure that the product is stored, packed, and shipped appropriately?

Be as specific as possible in your plan. Do not limit your plan to issues with specific orders.

Get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560). To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.
Your account is also being reviewed because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
Keep in mind that in order to sell on Amazon again both of these issues must be resolve, please send the following information to pq-seller-assessment@amazon.com:

– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.
Learn more about our policies in Seller Central Help:

– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
– Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/201361070)
– Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

ASIN: B01DRZSOW0
Brand: Serta
Title: Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASIN: B01DT0MBNG
Brand: Dreamworks
Title: Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASIN: B01MYBJYY6
Brand: Playskool
Title: Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


///////////////////////////////////

I listed by mistake Dreamworks, and before i deleted it was too late, i guess that triggered the review and suspension.
Never sold Serta or Dreamwork ones,
Sold 9 Playskool (Hasbro brand) not restricted afaik, sourced from Walmart.
I opened store on 9.12 after long vacation and got suspended the day after.

00
Reply
user profile
Seller_la6yWqhB9Jzwb
In reply to: Seller_ucfJn5Y38E8Ig’s post

“RA question?” Only good answer = “Don’t RA”

*unless you spend copious amounts of time and research into low-radar brands where this is safe, and no one is going to share that with you here.

00
user profile
Seller_la6yWqhB9Jzwb
In reply to: Seller_ucfJn5Y38E8Ig’s post

“RA question?” Only good answer = “Don’t RA”

*unless you spend copious amounts of time and research into low-radar brands where this is safe, and no one is going to share that with you here.

00
Reply
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

I don’t know how i managed to list it, I listed the usual way when i checked the ASIN - had no listing limitation. I don’t think it’s “bogus” listing you can check it out.
I am adding the responses from Seller Performance team, it was strange like i was getting response from different people not the same support who care of my case in particular.
Yes they know i drop-shipped i already admit that to them.
Like i said i never sold the two asin’s (Disney, Serta) the problem was listing them, and no, no buyer complained about them because i was just shipped them and they were to be received 2-5 days after the Suspension.
I have read lots of similar appeals and cases here in the forums.
Thanks again for your reply.

Dec 10, 2017 (3 weeks ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

SIN: B01DRZSOW0
Brand: Serta
Title: Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASIN: B01DT0MBNG
Brand: Dreamworks
Title: Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASIN: B01MYBJYY6
Brand: Playskool
Title: Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


Dec 10, 2017 (3 weeks ago)

Hello,

Your plan does not sufficiently address your policy violation. You listed items that you are not approved to sell.

To be sufficient, your plan must:

– Include more details about the steps you have taken to prevent future policy violations.
– Show that you have taken responsibility for this policy violation.

If you would like us to reinstate your account, please reply to this email with an updated plan. If it sufficiently addresses the policy violation, we will reinstate your account.

Learn more about our policies in Seller Central Help (https://sellercentral.amazon.com/gp/help/521).

To talk to someone about this email, ask our Seller Support team to contact you. (https://sellercentral.amazon.com/hz/contact-us).

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities

– Invoice date (must be issued in the last 90 days)

–Invoice date (must be issued in the last 90 days and before

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASINS: B01DRZSOW0
TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG
TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6
TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


Dec 11, 2017 (3 weeks ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

Please note we don’t accept order confirmation receipts.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASIN : B01DT0MBNG , B01DRZSOW0 , B01MYBJYY6

Sincerely,

Seller Performance Team


Dec 12, 2017 (3 weeks ago)

Hello,

We are still reviewing your account. We will send you an email when we finish the review.

We may not reply to further emails about your review.

Sincerely,

Seller Performance Team


13 - 21 Dec. 4 more emails saying:

Hello,

We are still reviewing your account. We will send you an email when we finish the review.

Sincerely,

Seller Performance Team


Dec 27, 2017 (a week ago)

Hello,

You have not sent us an acceptable plan to address your listings that may be inauthentic. As a result, you may no longer sell on Amazon.com. (I have APPEAL button on that notification) Your listings have been removed from our site, and we are withholding any funds available in your account. A list of these items is at the end of this email.

If you do not appeal this decision within 90 days, we will permanently withhold payments of to you. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

To sell on Amazon again, please send the following information to pq-review@amazon.com:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

The sale of counterfeit products on Amazon is strictly prohibited. If you cannot provide valid invoices or receipts for the items listed below, funds will be withheld equivalent to the amount you earned from the sale of these items in the last 180 days. If the equivalent amount is greater than the total amount available in your account, then the total amount will be withheld.

Learn more about this policy in Seller Central Help (https://sellercentral.amazon.com/gp/help/201165970).

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

ASINS: B01DRZSOW0 TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6 TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


I have sent another appeal to seller-performance@amazon.com (not by the button) and received this two times in row:

Dec 29, 2017 (6 days ago)

Hello,

We reviewed your account and the information you provided, and we have decided that you may no longer sell on Amazon.com.

The sale of counterfeit products on Amazon is strictly prohibited. We will continue to withhold your funds if you cannot provide valid invoices or receipts for the items you listed on Amazon. If the equivalent amount is greater than the total amount available in your account, then the total amount will be withheld.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

Sincerely,

Seller Performance Team


Then i sent another appeal to them and received this…

Jan 1, 2018 (2 days ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASINS: B01DRZSOW0
Brand: Serta
TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG
Brand: Dreamworks
TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6
Brand: Playskool
TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


End of list with notifications from Amazon Seller Performance Team.

I know its a Miracle i still have the Appeal option and they even consider my account status.
Please advice, i hope someone can help me with my appeal / plan of action, i have been denied few times already and i tough i got the “Kiss of Death” email already but i looks like i haven’t.

00
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

I don’t know how i managed to list it, I listed the usual way when i checked the ASIN - had no listing limitation. I don’t think it’s “bogus” listing you can check it out.
I am adding the responses from Seller Performance team, it was strange like i was getting response from different people not the same support who care of my case in particular.
Yes they know i drop-shipped i already admit that to them.
Like i said i never sold the two asin’s (Disney, Serta) the problem was listing them, and no, no buyer complained about them because i was just shipped them and they were to be received 2-5 days after the Suspension.
I have read lots of similar appeals and cases here in the forums.
Thanks again for your reply.

Dec 10, 2017 (3 weeks ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

SIN: B01DRZSOW0
Brand: Serta
Title: Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASIN: B01DT0MBNG
Brand: Dreamworks
Title: Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASIN: B01MYBJYY6
Brand: Playskool
Title: Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


Dec 10, 2017 (3 weeks ago)

Hello,

Your plan does not sufficiently address your policy violation. You listed items that you are not approved to sell.

To be sufficient, your plan must:

– Include more details about the steps you have taken to prevent future policy violations.
– Show that you have taken responsibility for this policy violation.

If you would like us to reinstate your account, please reply to this email with an updated plan. If it sufficiently addresses the policy violation, we will reinstate your account.

Learn more about our policies in Seller Central Help (https://sellercentral.amazon.com/gp/help/521).

To talk to someone about this email, ask our Seller Support team to contact you. (https://sellercentral.amazon.com/hz/contact-us).

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities

– Invoice date (must be issued in the last 90 days)

–Invoice date (must be issued in the last 90 days and before

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASINS: B01DRZSOW0
TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG
TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6
TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


Dec 11, 2017 (3 weeks ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

Please note we don’t accept order confirmation receipts.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASIN : B01DT0MBNG , B01DRZSOW0 , B01MYBJYY6

Sincerely,

Seller Performance Team


Dec 12, 2017 (3 weeks ago)

Hello,

We are still reviewing your account. We will send you an email when we finish the review.

We may not reply to further emails about your review.

Sincerely,

Seller Performance Team


13 - 21 Dec. 4 more emails saying:

Hello,

We are still reviewing your account. We will send you an email when we finish the review.

Sincerely,

Seller Performance Team


Dec 27, 2017 (a week ago)

Hello,

You have not sent us an acceptable plan to address your listings that may be inauthentic. As a result, you may no longer sell on Amazon.com. (I have APPEAL button on that notification) Your listings have been removed from our site, and we are withholding any funds available in your account. A list of these items is at the end of this email.

If you do not appeal this decision within 90 days, we will permanently withhold payments of to you. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

To sell on Amazon again, please send the following information to pq-review@amazon.com:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

The sale of counterfeit products on Amazon is strictly prohibited. If you cannot provide valid invoices or receipts for the items listed below, funds will be withheld equivalent to the amount you earned from the sale of these items in the last 180 days. If the equivalent amount is greater than the total amount available in your account, then the total amount will be withheld.

Learn more about this policy in Seller Central Help (https://sellercentral.amazon.com/gp/help/201165970).

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

ASINS: B01DRZSOW0 TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6 TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


I have sent another appeal to seller-performance@amazon.com (not by the button) and received this two times in row:

Dec 29, 2017 (6 days ago)

Hello,

We reviewed your account and the information you provided, and we have decided that you may no longer sell on Amazon.com.

The sale of counterfeit products on Amazon is strictly prohibited. We will continue to withhold your funds if you cannot provide valid invoices or receipts for the items you listed on Amazon. If the equivalent amount is greater than the total amount available in your account, then the total amount will be withheld.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

Sincerely,

Seller Performance Team


Then i sent another appeal to them and received this…

Jan 1, 2018 (2 days ago)

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item quantities
– Invoice date (must be issued in the last 90 days)

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

ASINS: B01DRZSOW0
Brand: Serta
TITLE : Sertapedic Firm Pillow 300 thread count Machine washable set of 2 pillows for side sleepers with cotton fill (King)

ASINS: B01DT0MBNG
Brand: Dreamworks
TITLE : Dragons: Race to the Edge - Hookfang & Snotlout Armored Dragon

ASINS: B01MYBJYY6
Brand: Playskool
TITLE : Playskool Heroes Star Wars Galactic Heroes BB-8 Adventure Base

Sincerely,

Seller Performance Team


End of list with notifications from Amazon Seller Performance Team.

I know its a Miracle i still have the Appeal option and they even consider my account status.
Please advice, i hope someone can help me with my appeal / plan of action, i have been denied few times already and i tough i got the “Kiss of Death” email already but i looks like i haven’t.

00
Reply
user profile
Seller_YZqZQFMixqA3B
In reply to: Seller_ucfJn5Y38E8Ig’s post

Yes, it is a miracle you still have an appeal button. However, with what you did and how you went about it, you might as well have that kiss of death email. Why?

  1. You listed against restricted brands
  2. You committed serious drop-ship violations
  3. You cannot prove authenticity of any of your items.

While there might be a .000000000000000000001% chance of getting reinstated, you should probably make other plans.

00
user profile
Seller_YZqZQFMixqA3B
In reply to: Seller_ucfJn5Y38E8Ig’s post

Yes, it is a miracle you still have an appeal button. However, with what you did and how you went about it, you might as well have that kiss of death email. Why?

  1. You listed against restricted brands
  2. You committed serious drop-ship violations
  3. You cannot prove authenticity of any of your items.

While there might be a .000000000000000000001% chance of getting reinstated, you should probably make other plans.

00
Reply
user profile
Seller_Ybq5tjp6lrpjO
In reply to: Seller_ucfJn5Y38E8Ig’s post

delete all offending listings and apologize profusely for this occurrence and demonstrate that this will never occur again.

Follow the guidelines in this helpful thread:

https://sellercentral.amazon.com/forums/thread.jspa?messageID=3772812

You might want to contact Oneida Books as well who is a seller who frequents the forum.

The seller has helped a few suspended sellers like yourself who didn’t seem to have a chance to get reinstated. Some of them even received the kiss of death. PM them.

00
user profile
Seller_Ybq5tjp6lrpjO
In reply to: Seller_ucfJn5Y38E8Ig’s post

delete all offending listings and apologize profusely for this occurrence and demonstrate that this will never occur again.

Follow the guidelines in this helpful thread:

https://sellercentral.amazon.com/forums/thread.jspa?messageID=3772812

You might want to contact Oneida Books as well who is a seller who frequents the forum.

The seller has helped a few suspended sellers like yourself who didn’t seem to have a chance to get reinstated. Some of them even received the kiss of death. PM them.

00
Reply
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_ucfJn5Y38E8Ig’s post

i disagree that the OP has to contact Disney. the suspension notice usually states so when the brand owner complains and provides an email address. this seems to have been an internal determination, which is probably better news than an actual Disney complaint. I feel like there is a chance here if you explain that you didnt realize this was against policy and you will never drop ship again.

are all 3 items Disney-branded?

00
user profile
Seller_ujScHTwvcsrwf
In reply to: Seller_ucfJn5Y38E8Ig’s post

i disagree that the OP has to contact Disney. the suspension notice usually states so when the brand owner complains and provides an email address. this seems to have been an internal determination, which is probably better news than an actual Disney complaint. I feel like there is a chance here if you explain that you didnt realize this was against policy and you will never drop ship again.

are all 3 items Disney-branded?

00
Reply
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

Appeal Draft beta Version;

Hello dear Seller Performance Team,
First of all, thank you for giving me a chance to appeal the current status of my Account.

A) Identifying The Issue:

My selling privileges were removed, because I made the following Policy Violations:

:black_medium_small_square: I have listed Restricted brand items that I am not approved to sell, and this is against Amazon Policy - ASIN: B01DRZSOW0, ASIN: B01DT0MBNG

:black_medium_small_square: I have sourced (drop shipped) from online retailer (Walmart) who can’t provide me with proper proof of authenticity of the items - ASIN: B01MYBJYY6

:black_medium_small_square: I did not read and learn in details the whole Amazon Policy.

As a result, i was suspended on Amazon.com

B) The steps i have taken to resolve the issue.

:black_medium_small_square: I have contacted all manufacturers and wholesale suppliers, going forward I will only sell products for which I can prove the valid supply chain and produce an invoice, and all for which I can not produce an invoice proving authenticity has been removed from Amazon;

:black_medium_small_square: I will no longer list any brand name products that I am not authorized to sell and have not bought wholesale through the manufacturer or their authorized distributors. I have closed and deleted permanently all listings from my inventory associated with the Restricted brands;

:black_medium_small_square: I have requested feedback from all my 9 buyers of B01MYBJYY6 as usual, but i have not received negative feedback, A-to-Z or message by now, all orders were delivered on time, i have uploaded tracking numbers when confirming the orders;

:black_medium_small_square: I have decided not to risk the status of my account, the trust in Amazon name buyers have, or losing my money by not following your strict Rules, so Retail Arbitrage is out of the question for good;

:black_medium_small_square: I have taken full responsibility for this policy violation and have sent Hasbro, Serta and Disney apologizing letters, this will never happen again!

:black_medium_small_square: Before listing any products in the future, i will pay special attention to make certain that don’t infringe upon others’ intellectual property rights (copyright, trademark, or patent);

:black_medium_small_square: I have reviewed all Amazon Selling Policies and Agreements, including Restricted Product Help Page, Anti-Counterfeiting Policy, Intellectual Property Violations and all Examples of Prohibited Listings and will continue on a regular basis for updates (if any).;

C) How i will prevent similar issues in the future:

All drastic changes and steps taken in B) ensure the problem is resolved.

Please accept my sincere apologies. What i did was against your rules, without me realizing it. I have taken full responsibility for the policy violation.
I think there are no right words to promise this will never happen again, i hope you will give me the chance to prove it. This is the first and the last time i have made this mistake.
I am really eager to keep our good relationship and to continue expanding my business with Amazon.com
Thank you for your understanding and patience.
I kindly request my selling privileges will be reinstated shortly.

Sincerely,
S

Edited by: The Great Bargain on Jan 4, 2018 7:59 PM

00
user profile
Seller_ucfJn5Y38E8Ig
In reply to: Seller_ucfJn5Y38E8Ig’s post

Appeal Draft beta Version;

Hello dear Seller Performance Team,
First of all, thank you for giving me a chance to appeal the current status of my Account.

A) Identifying The Issue:

My selling privileges were removed, because I made the following Policy Violations:

:black_medium_small_square: I have listed Restricted brand items that I am not approved to sell, and this is against Amazon Policy - ASIN: B01DRZSOW0, ASIN: B01DT0MBNG

:black_medium_small_square: I have sourced (drop shipped) from online retailer (Walmart) who can’t provide me with proper proof of authenticity of the items - ASIN: B01MYBJYY6

:black_medium_small_square: I did not read and learn in details the whole Amazon Policy.

As a result, i was suspended on Amazon.com

B) The steps i have taken to resolve the issue.

:black_medium_small_square: I have contacted all manufacturers and wholesale suppliers, going forward I will only sell products for which I can prove the valid supply chain and produce an invoice, and all for which I can not produce an invoice proving authenticity has been removed from Amazon;

:black_medium_small_square: I will no longer list any brand name products that I am not authorized to sell and have not bought wholesale through the manufacturer or their authorized distributors. I have closed and deleted permanently all listings from my inventory associated with the Restricted brands;

:black_medium_small_square: I have requested feedback from all my 9 buyers of B01MYBJYY6 as usual, but i have not received negative feedback, A-to-Z or message by now, all orders were delivered on time, i have uploaded tracking numbers when confirming the orders;

:black_medium_small_square: I have decided not to risk the status of my account, the trust in Amazon name buyers have, or losing my money by not following your strict Rules, so Retail Arbitrage is out of the question for good;

:black_medium_small_square: I have taken full responsibility for this policy violation and have sent Hasbro, Serta and Disney apologizing letters, this will never happen again!

:black_medium_small_square: Before listing any products in the future, i will pay special attention to make certain that don’t infringe upon others’ intellectual property rights (copyright, trademark, or patent);

:black_medium_small_square: I have reviewed all Amazon Selling Policies and Agreements, including Restricted Product Help Page, Anti-Counterfeiting Policy, Intellectual Property Violations and all Examples of Prohibited Listings and will continue on a regular basis for updates (if any).;

C) How i will prevent similar issues in the future:

All drastic changes and steps taken in B) ensure the problem is resolved.

Please accept my sincere apologies. What i did was against your rules, without me realizing it. I have taken full responsibility for the policy violation.
I think there are no right words to promise this will never happen again, i hope you will give me the chance to prove it. This is the first and the last time i have made this mistake.
I am really eager to keep our good relationship and to continue expanding my business with Amazon.com
Thank you for your understanding and patience.
I kindly request my selling privileges will be reinstated shortly.

Sincerely,
S

Edited by: The Great Bargain on Jan 4, 2018 7:59 PM

00
Reply