Feedback about Canada Post strike, not removed but also not affecting ODR. What happened?
Feedback: 701-9097323-1797063 package hung up in postal system because of strike
Case ID: 16816027731
Amazon's feedback management denied the removal request (actually this should be removed). There is no A-Z claim for this order. The order date is November. Or does Amazon keep such feedbacks about the strike, but not affect the ODR?
Feedback about Canada Post strike, not removed but also not affecting ODR. What happened?
Feedback: 701-9097323-1797063 package hung up in postal system because of strike
Case ID: 16816027731
Amazon's feedback management denied the removal request (actually this should be removed). There is no A-Z claim for this order. The order date is November. Or does Amazon keep such feedbacks about the strike, but not affect the ODR?
39 replies
Seller_y7W9ccUlauftE
Is the feedback in the 60 day time range? Current range is Oct 14 to Dec 12
sellercentral.amazon.ca/performance/detail/customer-service?t=odr
Ricardo_Amazon
Hello @Seller_VJmiy0qsC6BBA,
Ricardo from Amazon here.
The feedback for this order has been removed.
Seller_3dUfZtbWEpuGj
I received a negative feedback that the shipment damaged the box of the product, the customer was uncooperative can you help me I can't get an order
ıd: 701-3207496-5386649
Seller_MsCEZiCbwLa0y
Hello @Ricardo_Amazon
Please HELP ME!
I am writing regarding the feedback left for order 701-5792870-7049000 on 2024-12-14. The comment mentions that the package did not arrive within the expected timeframe (Dec. 4-12).
The delay occurred due to the Canada Post strike, which was beyond our control. However, the package has since been successfully delivered, and we have resolved the issue to the customer’s satisfaction.
I kindly request your assistance in reviewing and removing this feedback as it no longer reflects the current resolution and is affecting my account health and ability to receive orders.
Thank you for your understanding and support.
Seller_bULgXZM9wNIWB
Order ID: 702-2175156-8321026
Case ID: 16912073121
Feedback Comment: I ordered these shoes for my kid as a birthday present. They never showed up but yet it says delivered. My kids birthday is passed now, so thanks a lot for nothing. She was talking about the shoes all Summer and I finally ordered them for her and they don’t show up. Gotta love Amazon prime for their awesome sellers and couriers. Disappointed again as usual.
Date of Submission: 2024-11-28
Seller_kDW14cyu6pNYf
order ıd : 702-4077157-9804226
case ıd : 16908877001
Dear Amazon Support Team,
We are writing to request the removal of a customer feedback that we believe is inaccurate and unfairly affecting our business.
The feedback reads:
"Didn’t ship first order. Second order: a thick stone part was broken."
Here is our response to the claims made in the feedback:
First claim: The customer stated that their first order was not shipped. However, this is factually incorrect as the customer has not placed any prior orders with us. This was their first purchase.
Second claim: The item was shipped on time and carefully packaged to ensure its safety. Based on the evidence, the damage to the product occurred during transit, which is beyond our control.
Despite the situation, we promptly addressed the customer's concerns:
We immediately responded to the customer’s message.
We provided a prepaid return label.
We issued a full refund to the customer in compliance with Amazon's policies and to ensure customer satisfaction.
These actions demonstrate our commitment to upholding Amazon's standards and providing excellent service. However, the feedback remains on our account despite being inaccurate and misleading. This has significantly impacted our Buy Box performance and business operations.
We kindly request that this feedback be removed, as it does not accurately reflect the situation and penalizes us unfairly despite adhering to Amazon’s guidelines.
Thank you for your understanding and support. We look forward to your favorable resolution.
Best regards
Seller_MsCEZiCbwLa0y
Subject: Request for Review of A-to-Z Claims Impact
@Ricardo_Amazon @Daryl_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims, which were filed during the Canada Post strike and have impacted my order defect rate (ODR):
Order ID: 701-6856996-9349040
Order ID: 701-5043985-9625069 (Case ID: 16982355621)
Order ID: 701-5266227-3865048 (Case ID: 16982293451)
Order ID: 702-6258536-5651411 (Case ID: 16943197311)
Order ID: 702-8820591-5964220
Order ID: 701-4662295-8524236 (Case ID: 16939235981)
Order ID: 702-8274742-3759402
Order ID: 701-2638563-7456200 (Case ID: 16934358131)
These claims were initiated due to delivery delays caused by the Canada Post strike, which were beyond my control. In most cases, the customers have confirmed receipt of their orders and expressed satisfaction, acknowledging that filing an A-to-Z claim was a mistake.
Some of these claims are marked as transferred, but others remain unresolved. I kindly request your review to ensure these claims do not negatively impact my account health or ODR, as the issues have been addressed and resolved with customers.
Thank you for your understanding and assistance.
Seller_yUqTePYi7G2tM
HELP PLEASE!!!
@Daryl_Amazon @Ricardo_Amazon @Sunnie_Amazon @Jurgen_Amazon @Lucre_Amzn @Christine_Amazon @Roberto_Amazon
Like many sellers, we faced significant challenges due to the recent Canada Post strike, which unfortunately led to delivery delays, negative feedback and A-to-Z requests that were completely out of our control.
These issues severely impacted our account health and, more importantly, caused us to lose Buy Box eligibility. This has been incredibly difficult to recover from and we are reaching out to you to ask for your help in reviewing our situation.
We are committed to maintaining the high standards expected of Amazon sellers and have taken every step possible to minimize the impact of these external factors on our customers. Despite this, the delays caused by the strike have had repercussions that are now jeopardizing our ability to operate effectively.
We would like to ask for your help on the following issues:
A to Z Warranty claims review for this period.
Reassess our Buy Box eligibility in light of exceptional circumstances.
Details of the orders involved are below:
- Order ID: 701-9133081-6220267
- Order ID: 701-8516514-8903434
- Order ID: 702-4621678-0121827
We have also written appeals on these requests and attached all necessary evidence to show that these delays were caused by factors beyond our control.
Thank you for taking the time to review our situation. We are grateful for any support you can provide to help us resolve these issues and recover from the difficulties we are facing.
Thank you very much for your understanding and assistance.
Seller_DOoKcbdbQqbLr
Dear Amazon Support Team,
Since September, we have been operating a store in Canada, and from the very beginning, we have consistently prioritized customer satisfaction. We have adopted Amazon's customer service standards and have aligned our sales practices accordingly. During the Canada Post strike, for instance, we went above and beyond, working extra hours to ensure our customers' satisfaction and doing everything we could to support them through this challenging period.
However, we have recently received a negative feedback that seems to be unrelated to any issue with our store. We kindly ask for your assistance in reviewing this feedback, as it appears to be a misunderstanding. We believe this feedback could impact our reputation, and we would greatly appreciate your understanding and support in addressing this concern.
Thank you for your attention to this matter. We trust that you will carefully consider our request.
@Daryl_Amazon
@Ricardo_Amazon
ID:17052226001, 702-5370257-9847462
Seller_DOoKcbdbQqbLr
Dear Amazon Support Team,
Since September, we have been operating a store in Canada, and from the very beginning, we have consistently prioritized customer satisfaction. We have adopted Amazon's customer service standards and have aligned our sales practices accordingly. During the Canada Post strike, for instance, we went above and beyond, working extra hours to ensure our customers' satisfaction and doing everything we could to support them through this challenging period.
However, we have recently received a negative feedback that seems to be unrelated to any issue with our store. We kindly ask for your assistance in reviewing this feedback, as it appears to be a misunderstanding. We believe this feedback could impact our reputation, and we would greatly appreciate your understanding and support in addressing this concern.
Thank you for your attention to this matter. We trust that you will carefully consider our request.
@Daryl_Amazon
@Ricardo_Amazon
ID:17052226001, 702-5370257-9847462
