Deactivated account. Amazon is suggesting that I have multiple accounts which I do not.
Looking for help due to a deactivated account. Amazon is accusing me of having multiple accounts which I do not have. They are requiring me to submit documentation to prove that the other account is not mine, but of course I cannot submit something which I do not possess. I try to contact support, but I seem to keep going in circles with no real way of contacting someone from Amazon. The only thing I can think of is that I changed the storefront name last year. Please help.
Deactivated account. Amazon is suggesting that I have multiple accounts which I do not.
Looking for help due to a deactivated account. Amazon is accusing me of having multiple accounts which I do not have. They are requiring me to submit documentation to prove that the other account is not mine, but of course I cannot submit something which I do not possess. I try to contact support, but I seem to keep going in circles with no real way of contacting someone from Amazon. The only thing I can think of is that I changed the storefront name last year. Please help.
1 reply
Sunnie_Amazon
Hello, @Norsbury,
Thank you for reaching out to us through the Forums. This is Sunnie, from Amazon, and I'll be happy to assist.
It appears that you do not recognize the linked account. After reviewing your account, and it has come to my attention that this associated account was registered using the same email address as your new account.
I recommend reaching out to our Selling Partner Support team. They can assist you in locating the other account, gaining access to it, and initiating the suspension appeal process. Once your appeal is reviewed and your account is reinstated, you'll be able to resume selling on Amazon.
Please be aware that neither the Forums Support team nor the Selling Partner Support team are involved in the suspension or appeal review process for account suspensions. To address this matter, it is crucial to communicate directly with the Performance team via your Performance Notifications in Seller Central.
Regards,
Sunnie
