Packing slips print but not the shipping label
I set up print connect correctly, main printer is default printer. I can print the packing skip just fine. However the shipping label does not print. I have tried reprint and same thing. I have refunded shipping and then bought Amazon shipping again. Same thing I even set up Print Connect on a different computer and still same thing.
I use the same printers etc Dymo 4XL and or a Cannon TS2000. For what it's worth these are the same printers I use for Ebay and they work excellent for their shipping labels. I have also removed and reinstalled Print connect twice, same results. Is Print Connect the problem ?
Packing slips print but not the shipping label
I set up print connect correctly, main printer is default printer. I can print the packing skip just fine. However the shipping label does not print. I have tried reprint and same thing. I have refunded shipping and then bought Amazon shipping again. Same thing I even set up Print Connect on a different computer and still same thing.
I use the same printers etc Dymo 4XL and or a Cannon TS2000. For what it's worth these are the same printers I use for Ebay and they work excellent for their shipping labels. I have also removed and reinstalled Print connect twice, same results. Is Print Connect the problem ?
5 replies
Micah_Amazon
Hello @Seller_lZveZR7D13QhN,
Thank you for reaching out. My apologies on the frustration that this is causing. In the lower right corner click on up-arrow to see icons. Right-click Print Connect icon, click Printer Setup.
Common Known Issues
The following are known issues with Amazon Print Connect:
- FedEx label size does not print properly: If you are not using a thermal printer to print shipping label, make sure you are using the “Default (PNG)” option for the label print orientation.
- Amazon Print Connect does not support PDF.
- Additional dialog box while printing with Firefox: This is a Firefox limitation that the dialog box shows up every time.
- Amazon Print Connect does not work with reprint. If you chose Default (ZPL) as your label orientation, you might not be able to re-print the label.
- You cannot reprint a label in a different format than the original format.
- The Bulk UI does not currently support Amazon Print Connect (APC). Uninstall APC if you use the Bulk UI
Aside from the direction above, please also see our resources on troubleshooting print connect.
Please let me know if you have additional questions.
Cheers,
Micah
