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Seller_edcqpediFlLwR

Cannot reactivate account due to inactivity

I received an email saying that my seller account was deactivated due to inactivity but when I login to the account and click on the Reactivate Account button, I receive an email advising me to 'Begin Verification for North America (and Australia)' which navigates me back to the Account Overview screen with the original Reactivate Account button which then just circles back to resending me the verification links email and back to my account over and over again.

I read the whole email and it's not advising me to do anything other than click the link. The list of actions above the Reactivate Account button on my Account Overview screen say that I may have to provide:

  • Information about your business, if applicable
  • 1 government issued photo ID
  • 1 bank account statement or credit card statement
  • Business license, if applicable.

But there is nowhere to do that. I'm not seeing anything in any of the sidebar menus that point me to what I need to do otherwise so I'm just stuck in this neverending loop...

Thank you,

Adrian Marquis

41 views
3 replies
Account setup
Tags:Registration, Seller Central, Verification
20
Reply
user profile
Seller_edcqpediFlLwR

Cannot reactivate account due to inactivity

I received an email saying that my seller account was deactivated due to inactivity but when I login to the account and click on the Reactivate Account button, I receive an email advising me to 'Begin Verification for North America (and Australia)' which navigates me back to the Account Overview screen with the original Reactivate Account button which then just circles back to resending me the verification links email and back to my account over and over again.

I read the whole email and it's not advising me to do anything other than click the link. The list of actions above the Reactivate Account button on my Account Overview screen say that I may have to provide:

  • Information about your business, if applicable
  • 1 government issued photo ID
  • 1 bank account statement or credit card statement
  • Business license, if applicable.

But there is nowhere to do that. I'm not seeing anything in any of the sidebar menus that point me to what I need to do otherwise so I'm just stuck in this neverending loop...

Thank you,

Adrian Marquis

Account setup
Tags:Registration, Seller Central, Verification
20
41 views
3 replies
Reply
3 replies
user profile
Connor_Amazon
In reply to: Seller_edcqpediFlLwR’s post

Hi @Seller_edcqpediFlLwR

Connor from Amazon here, thanks for your question.

I do see that you have provided your business information as well as a bank statement. I mirrored the issue on my end with your account and the "reactivate" button works for me.

Try to clear your cache and cookies on your browser or try from another device, also make sure your charge method is not a debit card. The above happened with my personal selling account and once I swapped my credit card the reactivate issue went away.

Let me know if you need further assistance,

Connor

11
user profile
Seller_LeNlOOIPSa0WJ
In reply to: Seller_edcqpediFlLwR’s post

We're having the EXACT SAME ISSUE and getting the EXACT SAME EMAIL... click the link and it tells me to reverify identity with zero instructions on how to do that. trying on my own just takes me in a loop.

30
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user profile
Seller_edcqpediFlLwR

Cannot reactivate account due to inactivity

I received an email saying that my seller account was deactivated due to inactivity but when I login to the account and click on the Reactivate Account button, I receive an email advising me to 'Begin Verification for North America (and Australia)' which navigates me back to the Account Overview screen with the original Reactivate Account button which then just circles back to resending me the verification links email and back to my account over and over again.

I read the whole email and it's not advising me to do anything other than click the link. The list of actions above the Reactivate Account button on my Account Overview screen say that I may have to provide:

  • Information about your business, if applicable
  • 1 government issued photo ID
  • 1 bank account statement or credit card statement
  • Business license, if applicable.

But there is nowhere to do that. I'm not seeing anything in any of the sidebar menus that point me to what I need to do otherwise so I'm just stuck in this neverending loop...

Thank you,

Adrian Marquis

41 views
3 replies
Account setup
Tags:Registration, Seller Central, Verification
20
Reply
user profile
Seller_edcqpediFlLwR

Cannot reactivate account due to inactivity

I received an email saying that my seller account was deactivated due to inactivity but when I login to the account and click on the Reactivate Account button, I receive an email advising me to 'Begin Verification for North America (and Australia)' which navigates me back to the Account Overview screen with the original Reactivate Account button which then just circles back to resending me the verification links email and back to my account over and over again.

I read the whole email and it's not advising me to do anything other than click the link. The list of actions above the Reactivate Account button on my Account Overview screen say that I may have to provide:

  • Information about your business, if applicable
  • 1 government issued photo ID
  • 1 bank account statement or credit card statement
  • Business license, if applicable.

But there is nowhere to do that. I'm not seeing anything in any of the sidebar menus that point me to what I need to do otherwise so I'm just stuck in this neverending loop...

Thank you,

Adrian Marquis

Account setup
Tags:Registration, Seller Central, Verification
20
41 views
3 replies
Reply
user profile

Cannot reactivate account due to inactivity

by Seller_edcqpediFlLwR

I received an email saying that my seller account was deactivated due to inactivity but when I login to the account and click on the Reactivate Account button, I receive an email advising me to 'Begin Verification for North America (and Australia)' which navigates me back to the Account Overview screen with the original Reactivate Account button which then just circles back to resending me the verification links email and back to my account over and over again.

I read the whole email and it's not advising me to do anything other than click the link. The list of actions above the Reactivate Account button on my Account Overview screen say that I may have to provide:

  • Information about your business, if applicable
  • 1 government issued photo ID
  • 1 bank account statement or credit card statement
  • Business license, if applicable.

But there is nowhere to do that. I'm not seeing anything in any of the sidebar menus that point me to what I need to do otherwise so I'm just stuck in this neverending loop...

Thank you,

Adrian Marquis

Account setup
Tags:Registration, Seller Central, Verification
20
41 views
3 replies
Reply
3 replies
3 replies
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Connor_Amazon
In reply to: Seller_edcqpediFlLwR’s post

Hi @Seller_edcqpediFlLwR

Connor from Amazon here, thanks for your question.

I do see that you have provided your business information as well as a bank statement. I mirrored the issue on my end with your account and the "reactivate" button works for me.

Try to clear your cache and cookies on your browser or try from another device, also make sure your charge method is not a debit card. The above happened with my personal selling account and once I swapped my credit card the reactivate issue went away.

Let me know if you need further assistance,

Connor

11
user profile
Seller_LeNlOOIPSa0WJ
In reply to: Seller_edcqpediFlLwR’s post

We're having the EXACT SAME ISSUE and getting the EXACT SAME EMAIL... click the link and it tells me to reverify identity with zero instructions on how to do that. trying on my own just takes me in a loop.

30
Follow this discussion to be notified of new activity
user profile
Connor_Amazon
In reply to: Seller_edcqpediFlLwR’s post

Hi @Seller_edcqpediFlLwR

Connor from Amazon here, thanks for your question.

I do see that you have provided your business information as well as a bank statement. I mirrored the issue on my end with your account and the "reactivate" button works for me.

Try to clear your cache and cookies on your browser or try from another device, also make sure your charge method is not a debit card. The above happened with my personal selling account and once I swapped my credit card the reactivate issue went away.

Let me know if you need further assistance,

Connor

11
user profile
Connor_Amazon
In reply to: Seller_edcqpediFlLwR’s post

Hi @Seller_edcqpediFlLwR

Connor from Amazon here, thanks for your question.

I do see that you have provided your business information as well as a bank statement. I mirrored the issue on my end with your account and the "reactivate" button works for me.

Try to clear your cache and cookies on your browser or try from another device, also make sure your charge method is not a debit card. The above happened with my personal selling account and once I swapped my credit card the reactivate issue went away.

Let me know if you need further assistance,

Connor

11
Reply
user profile
Seller_LeNlOOIPSa0WJ
In reply to: Seller_edcqpediFlLwR’s post

We're having the EXACT SAME ISSUE and getting the EXACT SAME EMAIL... click the link and it tells me to reverify identity with zero instructions on how to do that. trying on my own just takes me in a loop.

30
user profile
Seller_LeNlOOIPSa0WJ
In reply to: Seller_edcqpediFlLwR’s post

We're having the EXACT SAME ISSUE and getting the EXACT SAME EMAIL... click the link and it tells me to reverify identity with zero instructions on how to do that. trying on my own just takes me in a loop.

30
Reply
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