Need some help with A to Z claim
Order 702-0637222-6517032
Package was shipped and delivered on time. Tracking uploaded, everything kosher. Except, customer wasn't home for delivery, so it has been sitting at the Post Office for pick up.
Customer doesn't even dispute any of this. Their comments in the A to Z claim are (verbatim):
- Unable to have it delivered and can’t pick it up so I would like the parcel returned to seller and a refund please! Thanks for your understanding!
Somehow they win this FBA claim.
We fill out FBA claim. There is a new set of fields which allow us to upload Shipping Company, Tracking #, and two other fields (probably ship and delivery date? Can't remember and can't see it now).
Fill those out, which basically explain the claim so my write up was brief. This is a non-claim.
Denied:
We received the tracking information you provided for order 702-0637222-6517032. However, you did not provide the carrier name or it does not show any tracking information on the carrier's website.
Literally nothing in this statement from the A to Z claim is true: I put Canada Post into the box provided by Amazon where it says "Courier". Furthermore, if I did not tell you what courier it is, how could you check whether tracking was loading?
Can someone with a firing neuron please look and have this removed from my account? Please and thank you
Need some help with A to Z claim
Order 702-0637222-6517032
Package was shipped and delivered on time. Tracking uploaded, everything kosher. Except, customer wasn't home for delivery, so it has been sitting at the Post Office for pick up.
Customer doesn't even dispute any of this. Their comments in the A to Z claim are (verbatim):
- Unable to have it delivered and can’t pick it up so I would like the parcel returned to seller and a refund please! Thanks for your understanding!
Somehow they win this FBA claim.
We fill out FBA claim. There is a new set of fields which allow us to upload Shipping Company, Tracking #, and two other fields (probably ship and delivery date? Can't remember and can't see it now).
Fill those out, which basically explain the claim so my write up was brief. This is a non-claim.
Denied:
We received the tracking information you provided for order 702-0637222-6517032. However, you did not provide the carrier name or it does not show any tracking information on the carrier's website.
Literally nothing in this statement from the A to Z claim is true: I put Canada Post into the box provided by Amazon where it says "Courier". Furthermore, if I did not tell you what courier it is, how could you check whether tracking was loading?
Can someone with a firing neuron please look and have this removed from my account? Please and thank you
2 replies
Seller_dkNJSUfYxWNuv
Tagging @Daryl_Amazonbecause he is an absolute legend for helping us out in the past
Christine_Amazon
Hello @Seller_dkNJSUfYxWNuv
Christine here from Amazon Forums.
I was checking the Order ID 702-0637222-6517032 along with the claim to understand why the claim was granted.
In this case, I was able to confirm that the tracking number you attached to the order does not show any information besides a return label created in April 6th. As a matter of fact, I checked the order in Seller Central and shows a shipped date of April 6th.
When the claim team review your information, they noticed that the ship date for the order was February 28th.
For this reason, the claim was denied based on the information entered for the order the claim was processed correctly.
You can confirm this information in the link below:
Prevent an A-to-z Guarantee claim
Christine
