I am having a huge issue. Amazon lost 2 of my shipments. We are the reseller. Both Shipments are confirmed delivered by the courier. It’s a small package, but the products are worth thousands. As a small company, we cannot afford to take this loss. We cannot reconcile the shipments because. Investigation completed – shipment contents counted and confirmed The entire package (both) have been lost. I’ve tried over 17+ times to reach out to customer service to have them reconcile my shipments, but no luck. I am at a complete loss on how Amazon can take advantage of their sellers like this. We are facing a very challenging issue since the two of our below mentioned shipments got closed. Both have big discrepancies, collectively it's a discrepancy of 163 units and the total loss including the net profit is more than $5,000. Now we are trying to reach Amazon Support Team on this serious issue, but this case has not been handled in the right manner. Till date we have opened up to 17 cases. some got closed, and some are on no response. When we can call Amazon about the pending cases they say their team will reach us out but they never do.