stranded inventory due to sending a shipment twice
Hi, I made tow shipments via FBA and one of them was 75 units and the other one was 50 units. I only sent the 75 units. the 50 units were never sent, but I cant cancel it. so now it says I have 50 stranded inventory, how do I fix this? it says the account is not fully onboarded. I thought the shipment of 50 would get ignored and that the shipment of 75 would be taken into account but it seems they are counting both, even though only 75 units are in the facility right now. where do I go to contact them and tell them its not 125 units, its just 75?
stranded inventory due to sending a shipment twice
Hi, I made tow shipments via FBA and one of them was 75 units and the other one was 50 units. I only sent the 75 units. the 50 units were never sent, but I cant cancel it. so now it says I have 50 stranded inventory, how do I fix this? it says the account is not fully onboarded. I thought the shipment of 50 would get ignored and that the shipment of 75 would be taken into account but it seems they are counting both, even though only 75 units are in the facility right now. where do I go to contact them and tell them its not 125 units, its just 75?
1 reply
JiAlex_Amazon
@Seller_aOXTkqsfMyAMH
Following up on your publication. I understand the situation, could you please confirm if you have already created a case with our Seller Support team? If so, please give me the case number so I can review and provide you with assistance.
Here are some help pages related to this matter that could provide you more information:
Send to Amazon: Change or cancel your shipment
-JiAlex
