We created a ticket due to this issue a month ago, but never received help. Our primary log in that has access to support etc can't log in because when we request the one time code for authentication, the two factor system gives an error. It has always been set up to call us on the business line. There is no cell phone set up because we don't have business lines and everyones personal cell # are linked to their personal Amazon accounts and can't be used. It doesn't give an option to email a code to the email associated with the account.

Because of this, I can't create support tickets, my attempts to use the generic email help request get kicked back, I have sent emails to every email address I have corresponded with previously when we set up our account over a year ago. I can't get a response. I resorted to calling in to customer service, but they have no information for Sellers, and would only tell me to log in and request a call back from support. 5 hours of me repeating "and how do I do that when I can't log in because your two factor service is giving an error", and being told to just log in.

Our one user account that still has access for sales entry was used to temporarily remove all items from sale because if THAT account gets locked out, we're screwed.

I find it hard to believe a company the size of Amazon, who takes the fees they do from sellers, doesn't have a toll free number for Seller Support. It's ridiculous. The one number I did finally get from a customer service supervisor gave an option for "press 3 for Seller Support", which plays a message that they don't support by phone and to log in.

For a week I have wasted a large portion of my workday just simply trying to get someone, anyone, at Amazon to answer a question and get some help and this is apparently out of Amazon Canada's skill set.

Anyone have any other ideas I haven't tried yet? @Daryl_Amazon