Have you received buyer feedback?

The Feedback Manager allows you to respond publicly to specific customer feedback.

But what happens when you use this feature frequently?

Regular use of this feature can help potential customers see how you handle feedback, potentially boosting their confidence in your business.

How do you post a public reply?

1. Access the Feedback Manager
2. Find the desired feedback in the Recent Feedback table
3. Click "Post a public reply" in the Actions column next to the Order ID

What rules should you keep in mind when posting a public reply?

• Avoid sharing private details about yourself or the buyer
• Responses can be deleted but not edited once posted
• Don't ask questions or try to start a conversation, as buyers can't reply
• If the original feedback is suppressed, your response will be too

Any other things to note about posting a public reply?

• Buyers have a 90-day window to leave feedback after order confirmation and can remove it anytime
• Amazon only removes feedback that violates policies
• It's against the rules to offer incentives for positive feedback or removal of negative feedback
• Your response won't affect your numerical feedback score