Hi fellow sellers,

I wanted to open a discussion on how the ongoing Canada Post strike is unfairly affecting our account health and order defect rates. Many of us are seeing A-to-Z claims filed against us for late deliveries caused entirely by these delays, and Amazon doesn’t seem to be offering us the support we desperately need in this situation.

Even when shipments are clearly delayed due to the strike, and tracking shows that packages are still in transit, customers are refunded via A-to-Z claims—and sellers like us are left bearing the loss. To make matters worse, customers will still receive the item (albeit late), effectively getting their purchase for free while we’re hit with both a refund and a defect.

In my case, I’ve tried working with Canada Post to retrieve delayed packages, but they won’t even return items stuck at customs. Meanwhile, alternative shipping carriers are an option, but they’re more expensive and don’t guarantee smooth operations during this chaotic time.

What’s most frustrating is that Amazon doesn’t seem to acknowledge this strike during the appeals process. Our appeals are often rejected without proper review, leaving our account health and hard-earned reputation at risk.

I’m calling on Amazon to:

Reassess A-to-Z claims tied to orders impacted by the Canada Post strike.

Consider appeals with evidence of external delays caused by this situation.

Provide more support for sellers dealing with external, uncontrollable disruptions.

I encourage all sellers impacted by this to share your experiences here or elsewhere on Amazon forums. If enough of us speak up, Amazon might take notice and introduce more fair policies during this time.

Let’s support each other as we navigate these challenges. Together, we might just get Amazon to review their approach and provide us with the fairness we deserve.

Looking forward to hearing your thoughts and experiences.

Best,

SeloPek