Package not returned, A-to-Z claim approved directly
For 2 of my orders, the customer returned a package that hadn't even reached the warehouse yet and Amazon refunded the buyer directly.
⚠️ Order 1: 702-6715120-9897019
Problem:
2025-06-28 Returned package (Canada Post: 0103236217010280) was still in transit when buyer initiated A-to-Z claim!
2025-07-04 Amazon refunded directly, but logistics so far shows Delivery Failed → Warehouse didn't receive the goods at all!
Complaint result: background complaint was rejected for vague reasons (claimed “goods do not match”), completely ignoring the logistical evidence!
⚠️ Order 2: 702-3179448-6568263
Problem:
Buyer requested a return on 2025-06-091, which we approved the same day.
Buyer initiated A-to-Z claim on 2025-06-25 → Package is still in transit (Canada Post: 0103178101460286, status: In Transit).
2025-06-30 Amazon closed the return directly and refunded!
📌 Core contradiction: amazon policy is ignored by the system!
According to The Amazon A-to-z Guarantee policy:
"The buyer must return the item to receive a refund" (sic: The buyer must return the item to receive a refund).
However, in both orders:
✅ We approved the return in time and provided a label;
✅ The return package never reached the warehouse (logistics records are ironclad);
❌ Amazon is forcing a refund when the return was not received and deducting our ODR!
The minimum we expect is to remove the effects of ODR, refunds we can do without.
@Ricardo_Amazon
@Lucre_Amzn
@Daryl_Amazon
Package not returned, A-to-Z claim approved directly
For 2 of my orders, the customer returned a package that hadn't even reached the warehouse yet and Amazon refunded the buyer directly.
⚠️ Order 1: 702-6715120-9897019
Problem:
2025-06-28 Returned package (Canada Post: 0103236217010280) was still in transit when buyer initiated A-to-Z claim!
2025-07-04 Amazon refunded directly, but logistics so far shows Delivery Failed → Warehouse didn't receive the goods at all!
Complaint result: background complaint was rejected for vague reasons (claimed “goods do not match”), completely ignoring the logistical evidence!
⚠️ Order 2: 702-3179448-6568263
Problem:
Buyer requested a return on 2025-06-091, which we approved the same day.
Buyer initiated A-to-Z claim on 2025-06-25 → Package is still in transit (Canada Post: 0103178101460286, status: In Transit).
2025-06-30 Amazon closed the return directly and refunded!
📌 Core contradiction: amazon policy is ignored by the system!
According to The Amazon A-to-z Guarantee policy:
"The buyer must return the item to receive a refund" (sic: The buyer must return the item to receive a refund).
However, in both orders:
✅ We approved the return in time and provided a label;
✅ The return package never reached the warehouse (logistics records are ironclad);
❌ Amazon is forcing a refund when the return was not received and deducting our ODR!
The minimum we expect is to remove the effects of ODR, refunds we can do without.
@Ricardo_Amazon
@Lucre_Amzn
@Daryl_Amazon
