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Seller_Itb6kq1QwIeIL

Otp service not working

i can’t login into my account since Friday due to otp service not working, i have submitted for account recovery also i have open a ticket in amazon support but haven’t received any answer yet, can anyone help with this issue? @Micah_Amazon

152 views
10 replies
Account setup
Tags:Seller Central, Verification
10
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user profile
Seller_Itb6kq1QwIeIL

Otp service not working

i can’t login into my account since Friday due to otp service not working, i have submitted for account recovery also i have open a ticket in amazon support but haven’t received any answer yet, can anyone help with this issue? @Micah_Amazon

Account setup
Tags:Seller Central, Verification
10
152 views
10 replies
Reply
user profile
Seller_Jg61xZz50GWRl
In reply to: Seller_Itb6kq1QwIeIL’s post
Most helpful reply

Once you get this resolved I would suggest downloading and using the Google Authenticator app. This way you don't have to rely on an OTP being sent from Amazon. Just google how to set it up. Simple and easy. There are even Chrome extensions for the Authenticator as well.

20
10 replies
user profile
Connor_Amazon
In reply to: Seller_Itb6kq1QwIeIL’s post

Hi @Seller_Itb6kq1QwIeIL

Have you tried reaching out to seller support yet? I verified on my end that our text messaging service is working. If you have, can you share a case ID with me so that I can take a closer look.

-Connor

00
user profile
Seller_Jg61xZz50GWRl
In reply to: Seller_Itb6kq1QwIeIL’s post
Most helpful reply

Once you get this resolved I would suggest downloading and using the Google Authenticator app. This way you don't have to rely on an OTP being sent from Amazon. Just google how to set it up. Simple and easy. There are even Chrome extensions for the Authenticator as well.

20
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user profile
Seller_Itb6kq1QwIeIL

Otp service not working

i can’t login into my account since Friday due to otp service not working, i have submitted for account recovery also i have open a ticket in amazon support but haven’t received any answer yet, can anyone help with this issue? @Micah_Amazon

152 views
10 replies
Account setup
Tags:Seller Central, Verification
10
Reply
user profile
Seller_Itb6kq1QwIeIL

Otp service not working

i can’t login into my account since Friday due to otp service not working, i have submitted for account recovery also i have open a ticket in amazon support but haven’t received any answer yet, can anyone help with this issue? @Micah_Amazon

Account setup
Tags:Seller Central, Verification
10
152 views
10 replies
Reply
user profile

Otp service not working

by Seller_Itb6kq1QwIeIL

i can’t login into my account since Friday due to otp service not working, i have submitted for account recovery also i have open a ticket in amazon support but haven’t received any answer yet, can anyone help with this issue? @Micah_Amazon

Account setup
Tags:Seller Central, Verification
10
152 views
10 replies
Reply
user profile
Seller_Jg61xZz50GWRl
In reply to: Seller_Itb6kq1QwIeIL’s post
Most helpful reply

Once you get this resolved I would suggest downloading and using the Google Authenticator app. This way you don't have to rely on an OTP being sent from Amazon. Just google how to set it up. Simple and easy. There are even Chrome extensions for the Authenticator as well.

20
user profile
Seller_Jg61xZz50GWRl
In reply to: Seller_Itb6kq1QwIeIL’s post
Most helpful reply

Once you get this resolved I would suggest downloading and using the Google Authenticator app. This way you don't have to rely on an OTP being sent from Amazon. Just google how to set it up. Simple and easy. There are even Chrome extensions for the Authenticator as well.

20
user profile
Seller_Jg61xZz50GWRl
In reply to: Seller_Itb6kq1QwIeIL’s post
Most helpful reply

Once you get this resolved I would suggest downloading and using the Google Authenticator app. This way you don't have to rely on an OTP being sent from Amazon. Just google how to set it up. Simple and easy. There are even Chrome extensions for the Authenticator as well.

20
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Connor_Amazon
In reply to: Seller_Itb6kq1QwIeIL’s post

Hi @Seller_Itb6kq1QwIeIL

Have you tried reaching out to seller support yet? I verified on my end that our text messaging service is working. If you have, can you share a case ID with me so that I can take a closer look.

-Connor

00
user profile
Seller_Jg61xZz50GWRl
In reply to: Seller_Itb6kq1QwIeIL’s post
Most helpful reply

Once you get this resolved I would suggest downloading and using the Google Authenticator app. This way you don't have to rely on an OTP being sent from Amazon. Just google how to set it up. Simple and easy. There are even Chrome extensions for the Authenticator as well.

20
Follow this discussion to be notified of new activity
user profile
Connor_Amazon
In reply to: Seller_Itb6kq1QwIeIL’s post

Hi @Seller_Itb6kq1QwIeIL

Have you tried reaching out to seller support yet? I verified on my end that our text messaging service is working. If you have, can you share a case ID with me so that I can take a closer look.

-Connor

00
user profile
Connor_Amazon
In reply to: Seller_Itb6kq1QwIeIL’s post

Hi @Seller_Itb6kq1QwIeIL

Have you tried reaching out to seller support yet? I verified on my end that our text messaging service is working. If you have, can you share a case ID with me so that I can take a closer look.

-Connor

00
Reply
user profile
Seller_Jg61xZz50GWRl
In reply to: Seller_Itb6kq1QwIeIL’s post
Most helpful reply

Once you get this resolved I would suggest downloading and using the Google Authenticator app. This way you don't have to rely on an OTP being sent from Amazon. Just google how to set it up. Simple and easy. There are even Chrome extensions for the Authenticator as well.

20
user profile
Seller_Jg61xZz50GWRl
In reply to: Seller_Itb6kq1QwIeIL’s post
Most helpful reply

Once you get this resolved I would suggest downloading and using the Google Authenticator app. This way you don't have to rely on an OTP being sent from Amazon. Just google how to set it up. Simple and easy. There are even Chrome extensions for the Authenticator as well.

20
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