A customer left negative feedback on our store because they were concerned about delivery delays.
We are a FBM seller ourselves and the shipping time is slower than FBA. If the customer is in a hurry it should not order our products.
The customer ordered the product on May 8 and left a negative feedback for our store on the next day.
Because Amazon expected delivery time is June, he thought he finally received it also in June.
In fact, the package was delivered on May 19th. It only took 10 days to ship from China to Canada, which is already fast.
I feel sad because our store is subjected to a risk status, can Amazon resolve this matter?
@Jurgen_Amazon@Christine_Amazon@Daryl_Amazon
A customer left negative feedback on our store because they were concerned about delivery delays.
We are a FBM seller ourselves and the shipping time is slower than FBA. If the customer is in a hurry it should not order our products.
The customer ordered the product on May 8 and left a negative feedback for our store on the next day.
Because Amazon expected delivery time is June, he thought he finally received it also in June.
In fact, the package was delivered on May 19th. It only took 10 days to ship from China to Canada, which is already fast.
I feel sad because our store is subjected to a risk status, can Amazon resolve this matter?
@Jurgen_Amazon@Christine_Amazon@Daryl_Amazon
1 reply
Seller_y7W9ccUlauftE
One of the things you can do is reply to the feedback -- this will let future buyers help make the choice to buy from you.
Keep it simple, with just the facts: "Buyer purchased May 8, product was delivered May 19"
