Unfair A to Z charges on my account
The customer opened an A to Z case regarding the order numbered 701-9664937-8433827, which was delivered on time (May 12) 1 day before the last delivery date, saying that the product was not delivered to me 1 month after the delivery. Although I sent all my delivery proofs and the electronically signed document, Amazon deducted the product fee from me and returned it to the customer. Moreover, it consoles me by saying that it did not affect my ODR score. My case was closed because the customer did not respond to my appeal decision. Do you think this is fair? Which customer waits 1 month for the product that has not arrived? Is this normal? Even though I have delivery proofs, sellers are always wrong in the eyes of Amazon, without questioning, without distinguishing between lies and truth, just because of customer satisfaction. Please do not waste your sellers so easily.
Unfair A to Z charges on my account
The customer opened an A to Z case regarding the order numbered 701-9664937-8433827, which was delivered on time (May 12) 1 day before the last delivery date, saying that the product was not delivered to me 1 month after the delivery. Although I sent all my delivery proofs and the electronically signed document, Amazon deducted the product fee from me and returned it to the customer. Moreover, it consoles me by saying that it did not affect my ODR score. My case was closed because the customer did not respond to my appeal decision. Do you think this is fair? Which customer waits 1 month for the product that has not arrived? Is this normal? Even though I have delivery proofs, sellers are always wrong in the eyes of Amazon, without questioning, without distinguishing between lies and truth, just because of customer satisfaction. Please do not waste your sellers so easily.