Dear Amazon Canada Team and Fellow Sellers,

This is a follow-up to my previous post, where I highlighted global examples of A-to-Z Guarantee abuse. Today, I want to bring your attention to a real, recent case that directly affected me as a seller on Amazon Canada — and it’s one that perfectly illustrates how the system is currently being exploited with zero consequences for the buyer.

Let me first acknowledge what was said before:

If you decide to approve an A-to-Z claim because a product was dispatched late from the warehouse, fine — I accept that.

But here's what I want to ask, sincerely:

👉 How do you justify approving 4 separate A-to-Z claims by the same buyer — even when

All products were delivered on time,

Every single order has delivery confirmation with photo proof,

The customer never returned the products,

And some deliveries happened even earlier than the expected dates?

Here’s the full summary of the orders:

📦 Order ID: 702-1592493-1439410

Expected Delivery: June 10–13

B0D6GXDQQJ: Delivered on June 13

B0D6H1NFGC: Delivered on June 11

📦 Order ID: 702-3145706-0645000

Expected Delivery: June 13–18

B07DHXSKR8: Delivered on June 14

B07DJ5V8WG: Delivered on June 8 (!!)

📦 Order ID: 702-9814974-0757800

Expected Delivery: June 12–16

B0D6GZFWX6 (x2): Delivered on June 15

Each delivery is backed by tracking and photo proof, all of which I’ve attached as evidence.

Now here’s what happened:

This customer first opened 6 return requests, then moved on to open 4 separate A-to-Z claims, all within a short span. Two of these claims have already been approved despite full delivery proof, and another one was just approved today, even though Amazon acknowledged it was delivered on time.

Let me repeat:

📌 Amazon has literally told me: “Yes, the item was delivered on time… but we still approved the claim.”

Meanwhile, the customer still holds the products, and I received no return — only loss.

Total amount lost: $1,264.90 CAD

Two more A-to-Z claims are currently pending — and based on past experience, I know what’s next:

The customer will wait a few days, reopen the rejected claims with a different excuse (often “item not received”), and get them approved again.

This is a known pattern. I’ve seen it before.

And despite showing proof, I — the actual seller who worked, shipped, and communicated transparently — am left completely unprotected.

So I ask again:

If one buyer can claim four full refunds with no evidence, while keeping all the items, and I as a seller lose my entire month’s profit — why am I doing all this work? Am I the fool here?

While I run a real operation — managing staff, a warehouse, packaging, and carrier agreements — someone sitting behind a screen gets more money than me just by clicking a button. And Amazon allows it.

Let me be clear. If Amazon continues to ignore this and protect this kind of abuse:

📢 Then I’ll also start buying from other sellers on Amazon Canada, open A-to-Z claims, get free products, and build my own inventory at no cost.

I won’t sell them back on Amazon — I’ll do it elsewhere.

And to every honest seller reading this: I’m truly sorry — but if Amazon won’t protect us, what choice do we have?

I don’t want to do this. But if you punish the honest and reward the dishonest, this system simply cannot survive.

I hope this message gets through to someone who truly cares.

Sincerely,

A seller who just wants fairness — not favors.

Note: Due to the 5-image upload limit, the visuals showing the spammy return and A-to-Z requests, along with the expected delivery dates, have been added in the reply section below this post.