Hello @Seller_AA4Ut7im9s2QX,

Thank you for posting your concerns with your account deactivation.

Seller_AA4Ut7im9s2QX

Last week my account was deactivated due to a concern over counterfeit products. My invoice from my supplier has not been sufficient, I suspect Amazon does not trust this supplier. The supplier is willing to provide their supply chain info to Amazon but not the me which has made me suspicious of them.

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You mentioned that we did not accept you invoices, I wanted to clarify if this was a concern of intellectual properties, or was this associated to an authenticity concern.

Seller_AA4Ut7im9s2QX

I am willing to admit that I've made a newbie mistake, remove those items and learn from the lesson to become a more informed purchaser in the future. However, currently my whole store is deactivated, not just suspected ASINs. I'm totally willing to destroy the products from this supplier but would like to understand how I can re-instate my account by acknowledging the mistake and moving forward?

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As mentioned above, depending on the situation we may or may not accept a future supply chain invoice or an acknowledgement of the situation.

I would ask that you provide your performance notification after removing any personal information. This will help us better understand the next steps or requirements.

I can advise that our invoice requirements are listed in our responsible sourcing documentation request requirements help page, found in seller central.

If your supplier can verify their supply chain for the product and or brand mentioned, they may need to offer invoices or a letter of authorization they received from the brand.

I am also passing your information to our account health support team who will attempt to contact you by phone to try and discuss this further.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.