URGENT PROBLEM : Amazon is pushing my customers to request refunds even when they got their orders! 💔
Hi everyone,
I really don’t know what changed recently, but something did. Tracking-exempt are now becoming completely unsustainable for me.
This isn’t just bad luck. I sell thousands of seller-fulfilled, tracking-exempt orders, so I have a large enough sample to know this is a widespread issue.
Right now, about 14.5% of my customers end up messaging me saying:
"Amazon says my order is lost and that I should request a refund."
The thing is, I know for a fact that less than 1% of my orders actually get lost. Almost every time, the order has already arrived, but Amazon still encourages the buyer to ask for a refund anyway.
Even worse, it's damaging my seller account health because I now have to push back on these INR claims, asking buyers to wait a little longer and ignore Amazon’s message—when before, I would have just refunded immediately. But Amazon puts puts me in an impossible situation. This leads to a ton more of A to Z and negative feedbacks 😔
This would be such a simple fix. Please, Amazon, do something or at least acknowledge that you're aware of the situation. I genuinely don’t want to believe this is by design—but if it is, I need to know. If nothing changes, I’ll have no choice but to delete all my seller-fulfilled listings because this is absolutely destroying both my bottom line and my account health. 💔
Fellow sellers, if you’re experiencing this too, please speak up. We need Amazon to see how serious this is.
Thank you for reading!
@Ricardo_Amazon, @Sunnie_Amazon, @Jurgen_Amazon, @Christine_Amazon, @Daryl_Amazon
URGENT PROBLEM : Amazon is pushing my customers to request refunds even when they got their orders! 💔
Hi everyone,
I really don’t know what changed recently, but something did. Tracking-exempt are now becoming completely unsustainable for me.
This isn’t just bad luck. I sell thousands of seller-fulfilled, tracking-exempt orders, so I have a large enough sample to know this is a widespread issue.
Right now, about 14.5% of my customers end up messaging me saying:
"Amazon says my order is lost and that I should request a refund."
The thing is, I know for a fact that less than 1% of my orders actually get lost. Almost every time, the order has already arrived, but Amazon still encourages the buyer to ask for a refund anyway.
Even worse, it's damaging my seller account health because I now have to push back on these INR claims, asking buyers to wait a little longer and ignore Amazon’s message—when before, I would have just refunded immediately. But Amazon puts puts me in an impossible situation. This leads to a ton more of A to Z and negative feedbacks 😔
This would be such a simple fix. Please, Amazon, do something or at least acknowledge that you're aware of the situation. I genuinely don’t want to believe this is by design—but if it is, I need to know. If nothing changes, I’ll have no choice but to delete all my seller-fulfilled listings because this is absolutely destroying both my bottom line and my account health. 💔
Fellow sellers, if you’re experiencing this too, please speak up. We need Amazon to see how serious this is.
Thank you for reading!
@Ricardo_Amazon, @Sunnie_Amazon, @Jurgen_Amazon, @Christine_Amazon, @Daryl_Amazon
1 reply
Seller_ovzSe9UIVXjLi
I am pretty sure a lot of sellers experiencing that and they need to speak up. It’s just a small fix, changing the wording of the delivery status message “The Parcel may got lost, go to refund” as there is no way for Amazon to detect the order as lost, misleading the buyers to request a refund and a lot of A-Z claims and eventually closing our accounts. Please Amazon team assist to fix this issue as multiple sellers going through the same problem and no movement from your side. @Ricardo_Amazon@Sunnie_Amazon@Jurgen_Amazon@Christine_Amazon@Daryl_Amazon
