Canada identity verification
Hi @Emet_Amazon,
I noticed that you have replied to a number of similar forum discussions to what I am currently experiencing.
I have also been caught in the "Canada identity verification" loop - I submitted all of the requested information and documentation (bank statement) within the time-frame requested.
However, despite having submitted the required information in time, my Account Health suddenly plunged to 0, and I was warned that my account WILL be de-activated within 3 days (which is May 18 or May 19, 2025).
I have called Account Health specialists, and I have e-mailed Selling Partner Support numerous times, but nobody has been even close to understanding this situation, or providing me with any relevant help whatsoever.
I have searched the Forums extensively, and it seems that there are numerous similar situations, where Seller accounts have been de-activated despite sellers having provided all of the requested information within the allotted time-frame.
I absolutely want to avoid the situation where my account is de-activated, but I feel that I am running out of time, and my account is about to be deactivated.
Could you please apply your knowledge and resources to my case to ensure that my account is not de-activated within the next 2 days?
I would be immensely grateful if you can help me!
Canada identity verification
Hi @Emet_Amazon,
I noticed that you have replied to a number of similar forum discussions to what I am currently experiencing.
I have also been caught in the "Canada identity verification" loop - I submitted all of the requested information and documentation (bank statement) within the time-frame requested.
However, despite having submitted the required information in time, my Account Health suddenly plunged to 0, and I was warned that my account WILL be de-activated within 3 days (which is May 18 or May 19, 2025).
I have called Account Health specialists, and I have e-mailed Selling Partner Support numerous times, but nobody has been even close to understanding this situation, or providing me with any relevant help whatsoever.
I have searched the Forums extensively, and it seems that there are numerous similar situations, where Seller accounts have been de-activated despite sellers having provided all of the requested information within the allotted time-frame.
I absolutely want to avoid the situation where my account is de-activated, but I feel that I am running out of time, and my account is about to be deactivated.
Could you please apply your knowledge and resources to my case to ensure that my account is not de-activated within the next 2 days?
I would be immensely grateful if you can help me!
13 replies
Seller_ppXtXPIfyVOU8
@Emet_Amazon I hope I tagged you properly in my initial posting.
Seller_ppXtXPIfyVOU8
@Atlas_Amazon I am including you on this request for help, as I noticed that you have provided good support for those who are in similar situations to mine. If you could help me on this, I would be MUCH appreciative!
Emet_Amazon
Hello @Seller_ppXtXPIfyVOU8,
Thank you for sharing your concerns with trying to verify your Canada store.
I have also been caught in the "Canada identity verification" loop - I submitted all of the requested information and documentation (bank statement) within the time-frame requested.
However, despite having submitted the required information in time, my Account Health suddenly plunged to 0, and I was warned that my account WILL be de-activated within 3 days (which is May 18 or May 19, 2025).
I have called Account Health specialists, and I have e-mailed Selling Partner Support numerous times, but nobody has been even close to understanding this situation, or providing me with any relevant help whatsoever.
As you mentioned you had already provided the requested information, the question I would have is if you can share any additional information on when you provided this information, or if you have any related cases where this information was provided. Due to my limited visibility, this additional information will help in researching the situation further. Additionally helping to work with the appropriate teams should they be needed to review the situation further.
Since I do need some additional information on your situation, I also wanted to confirm you've have verified all account information. These account details and related documentation should all match referencing you and the business. If there are any conflicts in information provided, or from details available in seller central, it can cause rejections or delays in reviewing information.
I look forward to any additional or supporting information you can provide. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_ppXtXPIfyVOU8,
Thank you for your follow up information.
I submitted the requested information for the Canada Identity Verification on Thursday, May 15, 2025, which was well within the allotted time-frame and deadline within which Amazon required the identify Verification to be completed.
The verification information requested was: confirmation of my residential address, phone number, and a copy of a current bank statement where my address corresponds with my registered mailing address on Amazon. I checked and double- and triple-checked all of the information on my Amazon seller's account to ensure that everything corresponded 100% accurately with the new information and documents that I submitted as part of the Canada Identity Verification.
After submitting this information and documents, I immediately received confirmation saying: "Please wait while we review your request. We are reviewing your account to confirm if there are any additional verification requirements. The page will automatically refresh in 30 secs."
I appreciate all the additional information shared. I have gone ahead and reached out to the appropriate teams for further review due to these delays and lack of communication. At this time I do not have any information to share, but once I receive an update, I will reach back out to keep you informed. If you run into any new issues, please reach back out and share screenshots or examples of the situation so I can keep the teams appraised of your situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_mBMZX2CqNL39U
My issue was my misunderstanding of the word corporation versus Corporation. I am not incorporated, and I assumed anything referring to a corporation was a problem. However, Corporation refers to a specific entity, while corporation refers to a business in general.
Hope that helps.
DT
Seller_yCnJ4VzCSZCJo
I have submitted info several times. Also paid for permanent ID from the Ontario Id. This ID is to replace Drivers Licence, and this Government office Keeps and destroys old Driver Licence. You cannot have both. This Current Gov't ID has Photo, signature, current residence address, Name, DOB, sex, height, Ref number and expiry 5 years in THE future of the date of issue. What else do you need including the other 4 documents that were previously sent??
The back of card has signature again, the Ref # again and bold imprint ServiceOntario and Bold Imprint " NOT A DRIVER'S LICENCE
