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Seller_R9WesGvPFxipV

A-Z order 702-3338713-6578604 case #10

@Ricardo_Amazon

@Sunnie_Amazon

order 702-3338713-6578604

Tracking: N17388512

Delivery by date :June 20th

Actual Delivery Date: 18th June

img
37 views
8 replies
Manage buyer experience
Tags:A-to-z claims
00
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user profile
Seller_R9WesGvPFxipV

A-Z order 702-3338713-6578604 case #10

@Ricardo_Amazon

@Sunnie_Amazon

order 702-3338713-6578604

Tracking: N17388512

Delivery by date :June 20th

Actual Delivery Date: 18th June

img
Manage buyer experience
Tags:A-to-z claims
00
37 views
8 replies
Reply
8 replies
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Seller_R9WesGvPFxipV

Thanks for reaching out in forums, I'll be glad to help.

I reviewed your order and tracking ID and was able to determine that the claim was automatically granted to the buyer as the item wasn't delivered by the maximum delivery date.

This order had a maximum delivery date of June 10th (instead of June 20th that you added on the thread), but it was delivered by the carrier until June 18th.

Please review our policy below:

Amazon’s A-to-z Guarantee claims

Thanks for your understanding.

Regards,

Lucre_Amazon

00
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Technodil,


This is Lucre, and I'm happy to assist you.


I reviewed your case and contacted our specialist team for additional support. As soon as I received an update from them, I'll let you know in this thread.


Regards,


Lucre_Amazon

00
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Technodil

Thank you very much for your wait while I looked into this for you.

Please know that I've been in contact with our specialist team, and they confirmed to have reversed the ODR impact in your account. However, please know that the refund to the buyer will remain as there's no proof of delivery such as a signature.

I recommend you ask for signature upon delivery to increase your chances of winning the claim.

If you have any question, please let me know in this thread.

Regards,

Lucre_Amazon

00
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user profile
Seller_R9WesGvPFxipV

A-Z order 702-3338713-6578604 case #10

@Ricardo_Amazon

@Sunnie_Amazon

order 702-3338713-6578604

Tracking: N17388512

Delivery by date :June 20th

Actual Delivery Date: 18th June

img
37 views
8 replies
Manage buyer experience
Tags:A-to-z claims
00
Reply
user profile
Seller_R9WesGvPFxipV

A-Z order 702-3338713-6578604 case #10

@Ricardo_Amazon

@Sunnie_Amazon

order 702-3338713-6578604

Tracking: N17388512

Delivery by date :June 20th

Actual Delivery Date: 18th June

img
Manage buyer experience
Tags:A-to-z claims
00
37 views
8 replies
Reply
user profile

A-Z order 702-3338713-6578604 case #10

by Seller_R9WesGvPFxipV

@Ricardo_Amazon

@Sunnie_Amazon

order 702-3338713-6578604

Tracking: N17388512

Delivery by date :June 20th

Actual Delivery Date: 18th June

img
Manage buyer experience
Tags:A-to-z claims
00
37 views
8 replies
Reply
8 replies
8 replies
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user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Seller_R9WesGvPFxipV

Thanks for reaching out in forums, I'll be glad to help.

I reviewed your order and tracking ID and was able to determine that the claim was automatically granted to the buyer as the item wasn't delivered by the maximum delivery date.

This order had a maximum delivery date of June 10th (instead of June 20th that you added on the thread), but it was delivered by the carrier until June 18th.

Please review our policy below:

Amazon’s A-to-z Guarantee claims

Thanks for your understanding.

Regards,

Lucre_Amazon

00
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Technodil,


This is Lucre, and I'm happy to assist you.


I reviewed your case and contacted our specialist team for additional support. As soon as I received an update from them, I'll let you know in this thread.


Regards,


Lucre_Amazon

00
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Technodil

Thank you very much for your wait while I looked into this for you.

Please know that I've been in contact with our specialist team, and they confirmed to have reversed the ODR impact in your account. However, please know that the refund to the buyer will remain as there's no proof of delivery such as a signature.

I recommend you ask for signature upon delivery to increase your chances of winning the claim.

If you have any question, please let me know in this thread.

Regards,

Lucre_Amazon

00
Follow this discussion to be notified of new activity
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Seller_R9WesGvPFxipV

Thanks for reaching out in forums, I'll be glad to help.

I reviewed your order and tracking ID and was able to determine that the claim was automatically granted to the buyer as the item wasn't delivered by the maximum delivery date.

This order had a maximum delivery date of June 10th (instead of June 20th that you added on the thread), but it was delivered by the carrier until June 18th.

Please review our policy below:

Amazon’s A-to-z Guarantee claims

Thanks for your understanding.

Regards,

Lucre_Amazon

00
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Seller_R9WesGvPFxipV

Thanks for reaching out in forums, I'll be glad to help.

I reviewed your order and tracking ID and was able to determine that the claim was automatically granted to the buyer as the item wasn't delivered by the maximum delivery date.

This order had a maximum delivery date of June 10th (instead of June 20th that you added on the thread), but it was delivered by the carrier until June 18th.

Please review our policy below:

Amazon’s A-to-z Guarantee claims

Thanks for your understanding.

Regards,

Lucre_Amazon

00
Reply
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Technodil,


This is Lucre, and I'm happy to assist you.


I reviewed your case and contacted our specialist team for additional support. As soon as I received an update from them, I'll let you know in this thread.


Regards,


Lucre_Amazon

00
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Technodil,


This is Lucre, and I'm happy to assist you.


I reviewed your case and contacted our specialist team for additional support. As soon as I received an update from them, I'll let you know in this thread.


Regards,


Lucre_Amazon

00
Reply
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Technodil

Thank you very much for your wait while I looked into this for you.

Please know that I've been in contact with our specialist team, and they confirmed to have reversed the ODR impact in your account. However, please know that the refund to the buyer will remain as there's no proof of delivery such as a signature.

I recommend you ask for signature upon delivery to increase your chances of winning the claim.

If you have any question, please let me know in this thread.

Regards,

Lucre_Amazon

00
user profile
Lucre_Amzn
In reply to: Seller_R9WesGvPFxipV’s post

Hello @Technodil

Thank you very much for your wait while I looked into this for you.

Please know that I've been in contact with our specialist team, and they confirmed to have reversed the ODR impact in your account. However, please know that the refund to the buyer will remain as there's no proof of delivery such as a signature.

I recommend you ask for signature upon delivery to increase your chances of winning the claim.

If you have any question, please let me know in this thread.

Regards,

Lucre_Amazon

00
Reply
Follow this discussion to be notified of new activity