No one showed up for my Video Interview ID verification
I scheduled a meeting and arrived on camera 10 minutes early. After over an hour of waiting, no Amazon associate every joined the meeting. At first, I thought I may have input the wrong information (am I supposed to use my legal name or the name of my store?), but upon further research it looks like this is a common issue.
I need to reschedule my appointment as this is the only way I am able to contact Amazon support about reinstating my account. I made the unfortunate mistake of working with a fraudulent fulfillment company that led to my deactivation. I have been through many interviews with Amazon when my store was unhealthy and after telling my story and providing proof to back it, they all assured me I would NOT be deactivated, yet here I am.
No one showed up for my Video Interview ID verification
I scheduled a meeting and arrived on camera 10 minutes early. After over an hour of waiting, no Amazon associate every joined the meeting. At first, I thought I may have input the wrong information (am I supposed to use my legal name or the name of my store?), but upon further research it looks like this is a common issue.
I need to reschedule my appointment as this is the only way I am able to contact Amazon support about reinstating my account. I made the unfortunate mistake of working with a fraudulent fulfillment company that led to my deactivation. I have been through many interviews with Amazon when my store was unhealthy and after telling my story and providing proof to back it, they all assured me I would NOT be deactivated, yet here I am.
9 replies
Atlas_Amazon
Hello @Seller_AvfkxR4KZun6R
Thank you for the information provided regarding the video verification issues you have been experiencing. I understand that your latest attempt was unsuccessful and a reschedule is needed. If our team is unable to complete the verification with you, they should provide another notification that includes a link that you will want to sign up with.
While I understand that you did complete previous verification, if our team has concerns regarding your supply chain, they will continue to request information from you. It is vital to continue to respond to these requests as it could lead to disruptions as you move forward otherwise.
I understand that you were utilizing a fulfillment company that was found to be fraudulent. Could you provide additional detail to how you determined this and how it led to your deactivation? What kind of details are being requested from you? What do you have available currently to provide for review?
Please continue to utilize this thread with any additional questions or updates that you have regarding this situation.
Best,
Atlas
