Az claims refunded a customer whos issue was that UPS did not update the tracking on time due to customs... The item was delivered and they refuse tl reimburse... In his communication with me, that I provided, he just said 'Tracking has not updated'. He never reached out to me either.

I appealed and they keep saying they will uphold the decision. The customer is now with product and with a refund and I don't know why they refuse to reimburse... This is nor right...