Return - Restocking fee limit
I would like to have some information.
I know that we have to accept all return requests and that if the item is returned, the maximum restocking fee is 50% regardless of what is missing or the condition of the item. Is there a limit to physical damage on a returned product ? I recently received the return of a computer motherboard. Several connectors had been unsoldered and torn off, almost all the processor socket pins were bent and a corner of the motherboard was missing (broken)...
If we receive the item (regardless of its condition), are we obliged to accept the return?
Thank you!
Return - Restocking fee limit
I would like to have some information.
I know that we have to accept all return requests and that if the item is returned, the maximum restocking fee is 50% regardless of what is missing or the condition of the item. Is there a limit to physical damage on a returned product ? I recently received the return of a computer motherboard. Several connectors had been unsoldered and torn off, almost all the processor socket pins were bent and a corner of the motherboard was missing (broken)...
If we receive the item (regardless of its condition), are we obliged to accept the return?
Thank you!
2 replies
Christine_Amazon
Hello @Seller_eePc7MQQVlyWn
This is Christine from Amazon Forums.
In order to be able to charge the buyer for up to 50% of the restocking fee you will need to accept the return, this is part of the guidelines for charging the restocking fee.
You can confirm this information in the link below:
Guidelines for charging restocking fees
Have a great weekend!
Christine.
