Inbound Parcel Lost at BFL2 - SHAFTER, CA, Customer support denied claim saying they never received items.
Hello dear Amazon, We shipped a parcel of 270 pieces to Amazon Warehouse BFL2 - SHAFTER, CA. Tracking clearly shows that parcel is delivered to the warehouse. Amazon closed shipment without receiving any items. We filed claim with Customer Support, CASE ID 16325823301, and they clearly denied our claim saying that they "We have completed an additional check in response to your request. We have no record of receiving the following expected items". We provided complete set of documents and proof of delivery from UPS with the person name from the Amazon warehouse who received the parcel. It also shows the weight of 14.50 kilograms which means this can't be nothing. I have been a seller on amazon since 2017 and have never faced any issues with delivery. Please help!
Inbound Parcel Lost at BFL2 - SHAFTER, CA, Customer support denied claim saying they never received items.
Hello dear Amazon, We shipped a parcel of 270 pieces to Amazon Warehouse BFL2 - SHAFTER, CA. Tracking clearly shows that parcel is delivered to the warehouse. Amazon closed shipment without receiving any items. We filed claim with Customer Support, CASE ID 16325823301, and they clearly denied our claim saying that they "We have completed an additional check in response to your request. We have no record of receiving the following expected items". We provided complete set of documents and proof of delivery from UPS with the person name from the Amazon warehouse who received the parcel. It also shows the weight of 14.50 kilograms which means this can't be nothing. I have been a seller on amazon since 2017 and have never faced any issues with delivery. Please help!
21 replies
Dominic_Amazon
Hi @Seller_hKyLVyBpSG16m,
Dominic from Amazon here, happy to try to help with this. I reviewed the case and will escalate internally please keep an eye on your case log.
Best,
Dominic
Seller_KPbAmjOb4nj1z
Looks like they are starting to find the shipments now after serious escalations to Amazon. Should not need that level of escalation for this. Change in needed.
