My Identity Is Not Verified
Hello seller friends, I am being punished for trying to do business legally and honestly on Amazon. I opened my seller account on Amazon about 3 months ago and am currently stuck in the most ridiculous reverification process ever. I'm hoping some of you might have some advice on how to get out of this madness.
Recently, I had to re-verify my identity due to inactivity on my account. It hasn't been long since I opened my account. But now, Amazon won't accept it even though I sent the same ID and documents that were completely acceptable before. It does not verify the identity card that the government gave me and that everyone has. I opened my account with this ID.
I opened a company, introduced my brand, produced the products, spent a lot of money, and I was about to open a list and send the products, but my account was disabled. The reason is that my identity is not verified. My account was activated via video call 2 weeks ago. 1 week has passed. My account is disabled again. All the documents are in the e-mails. What is amazon aiming for with this? Why don't honest sellers let them sell on amazon?
I have contacted Amazon support many times in the past, but their team is the most unprofessional and incompetent I have ever encountered. They always make me bounce like a ping-pong ball and end up offering no real help.
Is Amazon messing with us just for fun? I can't understand how a group could be this incompetent. It must be on purpose.
My Identity Is Not Verified
Hello seller friends, I am being punished for trying to do business legally and honestly on Amazon. I opened my seller account on Amazon about 3 months ago and am currently stuck in the most ridiculous reverification process ever. I'm hoping some of you might have some advice on how to get out of this madness.
Recently, I had to re-verify my identity due to inactivity on my account. It hasn't been long since I opened my account. But now, Amazon won't accept it even though I sent the same ID and documents that were completely acceptable before. It does not verify the identity card that the government gave me and that everyone has. I opened my account with this ID.
I opened a company, introduced my brand, produced the products, spent a lot of money, and I was about to open a list and send the products, but my account was disabled. The reason is that my identity is not verified. My account was activated via video call 2 weeks ago. 1 week has passed. My account is disabled again. All the documents are in the e-mails. What is amazon aiming for with this? Why don't honest sellers let them sell on amazon?
I have contacted Amazon support many times in the past, but their team is the most unprofessional and incompetent I have ever encountered. They always make me bounce like a ping-pong ball and end up offering no real help.
Is Amazon messing with us just for fun? I can't understand how a group could be this incompetent. It must be on purpose.
12 replies
Seller_kIukTwdhvntAp
On Amazon one gerbil tube can tell you YES but the next one will look and find something wrong with the exact same information.
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'.
Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
When Amazon says something must match they mean EXACTLY!
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
What you submit for documents must match the details on your seller account EXACTLY.
Stevie_Amazon
Hey there @Seller_pdQ04Dc05MwqQ,
I apologize for the delay in response times here; I do see @Seller_kIukTwdhvntAp has kept the conversation going in the meantime. I appreciate both of you for the engagement!
I understand the ownership and identity of your account was called into questions and there were documents requested of you. In the process of submitting that information and completing a video verification interview, it has been communicated with you that your account will not be activated at this time.
This is often due to the team being unable to verify the information provided and the information on your selling account or, alternatively, because your documentation does not meet all of the applicable requirements as seen here.
Hello
We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.
Please review Amazon policy regarding Account Health by visiting "Monitor your account health":
https://sellercentral.amazon.com/gp/help/G200205250
You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:
https://sellercentral.amazon.com/gp/help/G1801
We may not respond to further emails about this issue.
Amazon.com
At this time, it does appear that the team is not requesting any further documentation. You are free to submit any evidence to show your account complies with the business solutions agreement and all other Amazon policies, however, my team is unable to guarantee the reactivation of your account.
Feel free to continue monitoring performance notifications, e-mails, and case logs for future submissions.
Best regards,
Stevie.
Emet_Amazon
Hello @Seller_pdQ04Dc05MwqQ,
Thank you for following up with your case ID.
At this time the related case does not contain enough information to reactivate the account and has been resolved as such. You will need to submit the requested documentation through the account health page to ensure the appropriate teams obtain any new documentation. So you are aware, if documents have been previously rejected, we will not accept any resubmission's of the same documentation unless you provide supporting documentation validating them.
You will need to follow the guidance offered by @Stevie_Amazon and the related help pages to ensure your information meets all of our requirements to be eligible for reactivation.
If these documents cannot be provided or do not meet our requirements, the account will not be eligible for reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
