Lost FBA Inventory
I’ve been selling a coffee brand for some time, and Amazon lost one of the shipments created in July. There are twelve pallets; only one was received, in addition to a part of a second pallet.
The case number is 16546238831. All documents have already been sent. Invoices, proof from the carrier that Amazon received the pallets, etc. Because it is a perishable product, we are almost at the limit of time that this merchandise could be found until we can sell it without the consumption date being expired. We’ve already sent several emails and made several calls, but they only say I have to wait.
It is a high value for the size of our business, lost sales, difficulty in maintaining the supplier because of this no longer-used capital, many nights of lost sleep, and my husband even went into depression; the situation is very delicate. I would like someone to help me.
Lost FBA Inventory
I’ve been selling a coffee brand for some time, and Amazon lost one of the shipments created in July. There are twelve pallets; only one was received, in addition to a part of a second pallet.
The case number is 16546238831. All documents have already been sent. Invoices, proof from the carrier that Amazon received the pallets, etc. Because it is a perishable product, we are almost at the limit of time that this merchandise could be found until we can sell it without the consumption date being expired. We’ve already sent several emails and made several calls, but they only say I have to wait.
It is a high value for the size of our business, lost sales, difficulty in maintaining the supplier because of this no longer-used capital, many nights of lost sleep, and my husband even went into depression; the situation is very delicate. I would like someone to help me.
17 replies
Seller_CW0P5hgbsiqWX
You forgot the most important part. When was the inventory receive? Are you sure it is lost?
After the 3rd week of October, Amazon basically quit processing incoming inventory until January 2025. Did they process one pallet and are simply waiting until January to process the other 11?
Being an FBA Seller, hopefully you help-Back a lot of inventory so you could be selling it FBM while you wait.
Bryce_Amazon
Hey there,
Following up with you here as I mentioned I would. I took a further look at the case ID you provided, and I have escalated the issue internally as a result. The team will review and either reach out to you via a new case ID or they may pass information directly to me to share with you. Either way I'll follow up with you here as soon as I know more!
- Bryce
