Lost Product
Hasanyone been able to escalate a claim for lost product. Amazon warehouse lost my product and denied my claim for reimbursement due to a weight variance. When i create a shipment the estimated weight is extremely high for what i am sending. I was told to ignore the alert that the weight is off but they are using the weight differential to deny my claim. And even told me to send in another shipment and ignore the alert again.
Lost Product
Hasanyone been able to escalate a claim for lost product. Amazon warehouse lost my product and denied my claim for reimbursement due to a weight variance. When i create a shipment the estimated weight is extremely high for what i am sending. I was told to ignore the alert that the weight is off but they are using the weight differential to deny my claim. And even told me to send in another shipment and ignore the alert again.
3 replies
CR_Amazon
@Seller_Kn95KUOwPeCiL
Hello there, my name is CR and wanted to hop in here to see if I could get more information. It sounds like from the above that you have been in touch with Seller Support on this? Would you mind sharing that case # or any other recent case #'s that you have opened for this issue?
I'd be happy to review the issue in more detail there and review any correspondence to see if I can get any additional details for you here.
I'll hang tight here for your reply.
CR_Amazon
