not get reviews
I am a new seller. Can you please help me? I've sold 20 units, but I don't get customer reviews. Why?
not get reviews
I am a new seller. Can you please help me? I've sold 20 units, but I don't get customer reviews. Why?
5 replies
Seller_OvL8C4BJWiuS9
It takes sales history and a bit of time and then if you are lucky, you may get one. People are apt to give negative reviews before they give positive ones.
Seller_nRFmxiQg4EGrw
People rarely give reviews or feedback any more. If you get 1 out of 100 customers doing that, you're doing better than most.
Seller_xo4Akj7FBBnfC
In our market of home improvement tools, we typically see about one review for every 40 units sold.
This week, we got lucky—our newest product received its first organic review after just 30 units.
Separately, we suspect a competitor bought one of our other new products and left its very first review as a one-star with no comments. While that may have hurt sales in the beginning, it might’ve helped in the long term: the listing now has 23 additional positive reviews, and a flawless 5-star average rarely seems believable.
Seller_rI7BZIczK8iAC
The average is 2-3 reviews per 100 units sold. If you get more, the system will research if there is some review manipulation.
Indy_Amazon
Hi @Seller_T6SmFI5D8VbbV,
Indy from Amazon jumping in here. I want to start off by saying welcome to the forums, we're happy you're here!
@Seller_OvL8C4BJWiuS9@Seller_rI7BZIczK8iAC@Seller_nRFmxiQg4EGrw and @Seller_xo4Akj7FBBnfC have all given great advice here. Thank you all for helping another seller!
If you haven't had a chance to read through some of the help pages on Customer/Product reviews, I'll link a few below that may be of interest to you as well.
Answers to Questions about Product Reviews
Please let me know if you have any additional questions, here to help!
Best,
Indy
