Hi @Seller_aq0trULXQt2YZ

Mindy from Amazon here to assist.

Seller_aq0trULXQt2YZ

My account got deactivated without any reason saying You have a separate account florastoreme which was enforced for violating one of our policies. As a result, you may no longer use the AvantGeneral/PRIME MART. But i don't know who the other guy is i am very confused about amazon system they linked accounts without any reason, i don't know him first it was florastoreme account now again link with AvantGarden account which i also don't know.

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From your post, I understand that your account has been deactivated due to the relation to a different selling account which violated our Selling Policies and Seller Code of Conduct.

If any data point(s) are being shared between your account and the related account, it may causes relations. However, if you believe that there is no relation exists or never existed this account, you will need to provide evidence that demonstrates why the accounts are not directly related.

Seller_aq0trULXQt2YZ

i appealed multiple times but they always send same repy. 2 months has been almost complete since i receive the first email and still my account deactivate i appealed 6 times with all the proof i have but they don't listen so i come here.

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As stated that you have submitted multiple appeals before coming to the forum, this means that the information you have submitted and the proof is not strong enough for the team to classified your account as not related to the other account. In this case, let's try to break down the information and to help you investigate the possibility of relation between the accounts, it is recommended that you conduct self-examination by referring to the following sample questions:

• Did you or your company register another account?
• Has anyone else assisted you with your account?
• Have you used any services to assist with your account?
• Have you given anyone information about your account?

If after your detailed investigation, you find that you have this primary account or have a working relationship with this account:

• It is recommended that you enter the primary account and review the performance notifications you received to confirm the reason for the account suspension, and submit an appeal via the "Reactivate Your Account" appeal button.
• A gentle reminder, you must successfully activate the primary account and submit the details of the successful activation of the linked account to the current account in order to appeal for the related account to restore the sales authority.

If you end or no longer have any working relationship with the primary account:

• You must provide supporting documentation to demonstrate that you no longer have or have any relationship with the primary account. Supporting documents such as: sales contract, purchase agreement, business transfer agreement, contract termination, resignation certificate, etc.
• In addition to providing supporting documents, it is recommended that you provide a specific and effective plan of action (POA) detailing how things have happened, including the point in time, providing details of all investigations, and specifying how you will secure your account information in the future Safety.

If you are absolutely certain that you do not recognize the primary account and believe that your account has been deactivated in error:

• You must appeal through the Appeal button on the Account Health Dashboard (AHD) and submit any form of evidence, information or documentation to demonstrate that your account is not related in any way.
• Before you take the appeal route in step three, we strongly recommend that you do a full review of your account again to identify any factors that may have led to the link.
• At the same time, it is also recommended that you submit personal verification information in the appeal, such as ID card, business license, natural gas, water and electricity, and Internet bills for the past 90 days to verify your information.
• After you submit an appeal, our relevant team will review the information you submitted and decide whether your selling rights can be reinstated. You will be notified at that time, please wait patiently for the review results.

I hope this guidance pushes you towards resolution. If you need further assistance, please don't hesitate to reply on this thread. Include any other relevant information that could help the forums community and I provide you the best guidance.

We look forward to hearing from you.

The forums community and I are here to support you.

Regards,

Mindy