Negative Review: How to remove?
Hello everyone, wayback in 2023 I received a very bad review from a customer who declared that he had a liver failure because of my supplement which is not supported by studies. When I looked at the customer reviews, all of the products that he purchased from Amazon he leaves a bad review making me feel that his purpose is just to give bad reviews to products.
I reached out to Amazon with all of the studies and supporting documents that his claims were not true, but I did not receive any resolution to my concern, his review greatly affected my sales.
I hope this post can help me get clarity on what to do next, I have reported this multiple times. Ending up with amazon only telling me that they would investigate. its been a year now and its almost 2025 still investigating?
Negative Review: How to remove?
Hello everyone, wayback in 2023 I received a very bad review from a customer who declared that he had a liver failure because of my supplement which is not supported by studies. When I looked at the customer reviews, all of the products that he purchased from Amazon he leaves a bad review making me feel that his purpose is just to give bad reviews to products.
I reached out to Amazon with all of the studies and supporting documents that his claims were not true, but I did not receive any resolution to my concern, his review greatly affected my sales.
I hope this post can help me get clarity on what to do next, I have reported this multiple times. Ending up with amazon only telling me that they would investigate. its been a year now and its almost 2025 still investigating?
2 replies
Seller_OvL8C4BJWiuS9
Most likely will not be removed as it doesn't violate any of Amazon's rules for removal.
Quincy_Amazon
Hello @Seller_LHCso17KvGjJK
Thank you for posting your inquiry to the Forums.
I understand that you have received a review that you believe violate our Community Guidelines and have already utilized the Report Abuse button next to the review to report it. Please note that you can also send email an to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.
For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
I have included some help pages below regarding customer product reviews below for your reference if needed:
If you still need assistance, please feel free to provide the case ID number opened with Support and I can review the correspondence already provided.
Regards,
Quincy_Amazon
