hello amazon has suspended my account I was late in sending

I answered the question and they don't want to open it again I'm not able to talk to someone, always the same answer

is that someone happened to him and what did you do?

Valid Tracking Rate

64%.71

1 category

We have received your request, but do not have sufficient information to reinstate your Seller Fulfilled offers at this time. To reinstate your Seller Fulfilled offers, answer the questions below in detail and submit the information by email to op-pso-vtr-app-- the main causes that resulted in a lower than expected valid follow-up rate?

-- What actions have you taken to resolve the lower than expected valid tracking rate?

-- What steps have you taken to prevent a lower-than-expected valid follow-up rate from continuing?

Also provide the following information:

-- Evidence or examples that show your account has complied with our policy.

What happens if I don't send the requested information?

If we do not receive the requested information, your Seller Fulfilled offers in the affected categories will remain disabled.

We are here to help you

For more information, see the “Create an action plan to restore your selling rights” page:

To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Status” page in Seller Central:

The Account Status page compares your account performance to required performance metrics and policies to sell on Amazon.