I have some FBA items that have been subjected to repeated (baseless) claims of counterfeit / trademark / etc.

Each time I submit the invoices, each time Amazon accepts them, and the items go back for sale. But now they are not going back for sale, even though I received emails from Amazon accepting my invoices. The FBA inventory is locked up even though the ASIN is unlocked to me.

When I contact seller support, they tell me the stock is blocked because of performance notifications and to contact Seller Health. Yet there are no notifications on my dashboard, because they were all cleared.

When Seller Support forwards the case to Seller Health, they say this is not the right avenue to appeal a listing suspension and to use the dashboard. I'm not appealing a listing suspension - it was already cleared - and there is nothing on the dashboard.

When I contact Seller Health by phone, they cannot help me because there are no notifications on the dashboard, and that they do not manage policy compliance issues. It is also confusing because Seller Support is calling it an account health issue, but the complaints are not health issues, so the health team said they are not able to assist to reactivate the item - which is not what I need, since it is already reactivated, it's just that the inventory is stuck.

So I'm being sent in circles by teams that can't seem to see any basic data. Meanwhile my inventory languishes, and nobody has any idea what's going on.

Can someone please get someone with more visibility involved to help?

There are two affected ASINs.

Asin 1: See complaint id 15156957101. It was resolved via dashboard, and does not appear any more. I think that is the most recent complaint affecting one of the items, but I cannot verify since it no longer appears on the dashboard (and was resolved). And my seller support case id 15264447161.

Asin 2: See complaint id 15155222591 . Also resolved via dashboard. And see seller support case id 15265502531 and 15256022951.