Our organization's account has been deactivated because we were unable to have Amazon verify all of the identity information required to meet Canadian FINTRAC regulations. The sticking point is the information about our beneficial owners. The information I've provided has been repeatedly rejected, and I need to communicate with Support to discuss this issue. However, because the account has been deactivated, there is only one support path: Help > Get help and resources > Select a service: Selling on Amazon > Account Health > Reactivate your account > Get help with my appeal from Account Health Support. There are no other options to ask questions on other topics, which is fine (this is the issue I need help with). Unlike other times, however, there is no option to get support by chat or phone, and every time I submit a message, I almost immediately receive two emails: one that starts with "Thank you for contacting Accounts Receivable" and a second that says "This email address is not the correct channel to submit an appeal."

I need help. If my support requests are in fact going to Accounts Receivable, that's obviously wrong, but there is no other option visible to me. The instructions on the second email about how to submit an appeal contain references "Appeal" and "View appeal" buttons on my dashboard that are not there.