ODR Penalty with PROOF of Return – Amazon, This Needs Fixing! 🚨 (Order 702-1443435-9109804)
Hello,
@Ricardo_Amazon@Sunnie_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon@Jurgen_Amazon
I'm reaching out as I'm being wrongfully penalized on our ODR for A-to-z Claim on Order ID 702-1443435-9109804.
The item was returned due to better price available, not due to seller error. The customer received it via CanPar D420352470000187792001 and returned it via FedEx Ground 283663790857 which as per the tracking, "Monday, 12/23/24
12:45 PM Dropped off at FedEx Authorized ShipCenter-B TO B COPY AND OFFICE SERVICE
PENTICTON, BC"
Additionally, the customer's message confirmed that B to B Copy had the package and he gave them the return slip labels and FedEx label to return it. The item was returned with obvious signs of use, and issued 50% refund as per Amazon's policies.
The claim did not issue any additional refund to the customer, as we did issue the correct refund as per Amazon's policies, however the ODR is affecting our account despite the return not being due to seller error, due to "claiming it was never received by the customer", which is clearly not the case.
I get responses like "the item is lost, you can contact the courier for reimbursement", what?? It was delivered and returned by the customer, they clearly do not check the files or read the case at all.
Please assist to remove this claim from our ODR, thank you!
ODR Penalty with PROOF of Return – Amazon, This Needs Fixing! 🚨 (Order 702-1443435-9109804)
Hello,
@Ricardo_Amazon@Sunnie_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon@Jurgen_Amazon
I'm reaching out as I'm being wrongfully penalized on our ODR for A-to-z Claim on Order ID 702-1443435-9109804.
The item was returned due to better price available, not due to seller error. The customer received it via CanPar D420352470000187792001 and returned it via FedEx Ground 283663790857 which as per the tracking, "Monday, 12/23/24
12:45 PM Dropped off at FedEx Authorized ShipCenter-B TO B COPY AND OFFICE SERVICE
PENTICTON, BC"
Additionally, the customer's message confirmed that B to B Copy had the package and he gave them the return slip labels and FedEx label to return it. The item was returned with obvious signs of use, and issued 50% refund as per Amazon's policies.
The claim did not issue any additional refund to the customer, as we did issue the correct refund as per Amazon's policies, however the ODR is affecting our account despite the return not being due to seller error, due to "claiming it was never received by the customer", which is clearly not the case.
I get responses like "the item is lost, you can contact the courier for reimbursement", what?? It was delivered and returned by the customer, they clearly do not check the files or read the case at all.
Please assist to remove this claim from our ODR, thank you!
Ricardo_Amazon
Hey @Seller_1idNlTUpfKbZW,
Apologies for the delay. As you can imagine there are hundreds of orders being affected due to the Strike.
In this particular case, I am glad to inform you the ODR hit has been removed.
22 replies
Ricardo_Amazon
Hey @Seller_1idNlTUpfKbZW,
Ricardo from Amazon here.
I'd like to inform you, I've sent this to our A-to-Z escalations team.
Once I receive a response, I will be letting you know.
Seller_wO8AVUJM739w0
HELP PLEASE!!!!!
@Ricardo_Amazon
702-1574469-7277062
Seller_OF4lAj9WLqUV6
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
702-7963430-5309837
Dear Amazon, Although I sent return label to the cilent, he went to A to Z. taken his refund from us. We were just waiting for the material to arrived to us. We got A to Z, customer taken hi money back but we are still waiting for pack which is never arrived. Please help me to remeove A to Z effect of this order. We realy appreciate that.
Shop 365
Seller_wO8AVUJM739w0
HELP PLEASE!!!!!!
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
702-1574469-7277062
Dear Amazon, Although I sent return label to the cilent, he went to A to Z. taken his refund from us. We were just waiting for the material to arrived to us. We got A to Z, customer taken hi money back but we are still waiting for pack which is never arrived. Please help me to remeove A to Z effect of this order. We realy appreciate that.
Seller_earUgAgqW8enf
Dear Amazon Customer Service,
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
@Christine_Amazon
@Jurgen_Amazon
Regarding order 702-2836176-0195461, the customer wanted to return the product, and we promptly sent a free return label. However, the customer simultaneously filed an A-to-Z Guarantee claim. We are unsure why this happened since we fulfilled all our responsibilities. Despite our actions, our ODR (Order Defect Rate) was still negatively affected.
The customer returned the product and received a full refund, resolving the issue. However, our ODR has not been corrected. We kindly request your assistance in reviewing and updating our ODR.
Thank you for your time and attention to this matter. We appreciate your help and wish you a great day.
Best regards,
Seller_earUgAgqW8enf
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
@Christine_Amazon
@Jurgen_Amazon
Dear Amazon Team,
We would like to contact you regarding order 701-6714522-5561013. Due to the busy holiday season, the Canada Post strike, and the impact of winter conditions on transportation, there have been delays in the shipping service. This situation is entirely beyond our control and is related to the courier companies.
The product has been delivered to the customer, but the customer has submitted an A-to-Z Guarantee claim, which has negatively impacted our ODR (Order Defect Rate). The payment for the product has also been received by you.
The shipping delays are not related to us. We fulfilled our responsibility by delivering the product on time, without damage or issues. We believe we have performed our duties as a seller. However, the delays caused by factors outside our control and the physical conditions mentioned are beyond our ability to intervene. Unfortunately, this situation, which is beyond our control, has negatively impacted the health of our account.
Please I request ODR to be corrected
Seller_wO8AVUJM739w0
HELP PLEASE!!!!
@Ricardo_Amazon
@Daryl_Amazon
I hope this message finds you well. During the holiday season, we faced delays in fulfilling some orders due to external factors such as adverse weather conditions and the Canada Post strike. These circumstances were beyond our control, and we did everything in our power to find solutions in order to maintain customer satisfaction. Unfortunately, these external factors negatively impacted our account health and ODR, leading to the loss of our Buy Box eligibility and severely limiting our ability to sell on Amazon.
Despite these challenges, we continued to provide exceptional service to our customers. We used alternative shipping methods, maintained transparent communication with buyers, and did everything possible to manage the situation. We are truly grateful for the support you have provided regarding A to Z claims and negative feedback, but our most pressing issue at the moment is the loss of our Buy Box. This situation has nearly brought our business to a halt and significantly restricted our ability to make sales under current conditions.
I would like to emphasize once again that all these negative developments were caused by external factors. In this context, regaining Buy Box eligibility would not only help improve our account health but also provide us with the opportunity to revive our business. As a seller fully committed to providing a flawless shopping experience for our customers, I want to stress how critical your support in this matter is for us.
I kindly request that my account be reviewed and that Buy Box eligibility be reinstated. Please assist us during this difficult time by helping us regain our Buy Box eligibility. This will not only provide us with an opportunity to improve our performance, but it will also enhance our credibility and customer satisfaction on the Amazon platform.
Thank you in advance for your time and attention. I am confident that your support will help us through this challenging situation, and I greatly appreciate your assistance.
Sincerely,
Seller_earUgAgqW8enf
@Ricardo_Amazon @Sunnie_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon@Jurgen_Amazon
Regarding order 702-6921935-8333816, the customer wanted to return the product, and we promptly sent a free return label. However, the customer simultaneously filed an A-to-Z Guarantee claim. We are unsure why this happened since we fulfilled all our responsibilities. Despite our actions, our ODR (Order Defect Rate) was still negatively affected.
The customer returned the product and received a full refund, resolving the issue. However, our ODR has not been corrected. We kindly request your assistance in reviewing and updating our ODR.
Thank you for your time and attention to this matter. We appreciate your help and wish you a great day.
Best regards,
ODR Penalty with PROOF of Return – Amazon, This Needs Fixing! 🚨 (Order 702-1443435-9109804)
Hello,
@Ricardo_Amazon@Sunnie_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon@Jurgen_Amazon
I'm reaching out as I'm being wrongfully penalized on our ODR for A-to-z Claim on Order ID 702-1443435-9109804.
The item was returned due to better price available, not due to seller error. The customer received it via CanPar D420352470000187792001 and returned it via FedEx Ground 283663790857 which as per the tracking, "Monday, 12/23/24
12:45 PM Dropped off at FedEx Authorized ShipCenter-B TO B COPY AND OFFICE SERVICE
PENTICTON, BC"
Additionally, the customer's message confirmed that B to B Copy had the package and he gave them the return slip labels and FedEx label to return it. The item was returned with obvious signs of use, and issued 50% refund as per Amazon's policies.
The claim did not issue any additional refund to the customer, as we did issue the correct refund as per Amazon's policies, however the ODR is affecting our account despite the return not being due to seller error, due to "claiming it was never received by the customer", which is clearly not the case.
I get responses like "the item is lost, you can contact the courier for reimbursement", what?? It was delivered and returned by the customer, they clearly do not check the files or read the case at all.
Please assist to remove this claim from our ODR, thank you!
ODR Penalty with PROOF of Return – Amazon, This Needs Fixing! 🚨 (Order 702-1443435-9109804)
Hello,
@Ricardo_Amazon@Sunnie_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon@Jurgen_Amazon
I'm reaching out as I'm being wrongfully penalized on our ODR for A-to-z Claim on Order ID 702-1443435-9109804.
The item was returned due to better price available, not due to seller error. The customer received it via CanPar D420352470000187792001 and returned it via FedEx Ground 283663790857 which as per the tracking, "Monday, 12/23/24
12:45 PM Dropped off at FedEx Authorized ShipCenter-B TO B COPY AND OFFICE SERVICE
PENTICTON, BC"
Additionally, the customer's message confirmed that B to B Copy had the package and he gave them the return slip labels and FedEx label to return it. The item was returned with obvious signs of use, and issued 50% refund as per Amazon's policies.
The claim did not issue any additional refund to the customer, as we did issue the correct refund as per Amazon's policies, however the ODR is affecting our account despite the return not being due to seller error, due to "claiming it was never received by the customer", which is clearly not the case.
I get responses like "the item is lost, you can contact the courier for reimbursement", what?? It was delivered and returned by the customer, they clearly do not check the files or read the case at all.
Please assist to remove this claim from our ODR, thank you!
ODR Penalty with PROOF of Return – Amazon, This Needs Fixing! 🚨 (Order 702-1443435-9109804)
Hello,
@Ricardo_Amazon@Sunnie_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon@Jurgen_Amazon
I'm reaching out as I'm being wrongfully penalized on our ODR for A-to-z Claim on Order ID 702-1443435-9109804.
The item was returned due to better price available, not due to seller error. The customer received it via CanPar D420352470000187792001 and returned it via FedEx Ground 283663790857 which as per the tracking, "Monday, 12/23/24
12:45 PM Dropped off at FedEx Authorized ShipCenter-B TO B COPY AND OFFICE SERVICE
PENTICTON, BC"
Additionally, the customer's message confirmed that B to B Copy had the package and he gave them the return slip labels and FedEx label to return it. The item was returned with obvious signs of use, and issued 50% refund as per Amazon's policies.
The claim did not issue any additional refund to the customer, as we did issue the correct refund as per Amazon's policies, however the ODR is affecting our account despite the return not being due to seller error, due to "claiming it was never received by the customer", which is clearly not the case.
I get responses like "the item is lost, you can contact the courier for reimbursement", what?? It was delivered and returned by the customer, they clearly do not check the files or read the case at all.
Please assist to remove this claim from our ODR, thank you!
Ricardo_Amazon
Hey @Seller_1idNlTUpfKbZW,
Apologies for the delay. As you can imagine there are hundreds of orders being affected due to the Strike.
In this particular case, I am glad to inform you the ODR hit has been removed.
Ricardo_Amazon
Hey @Seller_1idNlTUpfKbZW,
Apologies for the delay. As you can imagine there are hundreds of orders being affected due to the Strike.
In this particular case, I am glad to inform you the ODR hit has been removed.
Ricardo_Amazon
Hey @Seller_1idNlTUpfKbZW,
Apologies for the delay. As you can imagine there are hundreds of orders being affected due to the Strike.
In this particular case, I am glad to inform you the ODR hit has been removed.
22 replies
22 replies
Ricardo_Amazon
Hey @Seller_1idNlTUpfKbZW,
Ricardo from Amazon here.
I'd like to inform you, I've sent this to our A-to-Z escalations team.
Once I receive a response, I will be letting you know.
Seller_wO8AVUJM739w0
HELP PLEASE!!!!!
@Ricardo_Amazon
702-1574469-7277062
Seller_OF4lAj9WLqUV6
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
702-7963430-5309837
Dear Amazon, Although I sent return label to the cilent, he went to A to Z. taken his refund from us. We were just waiting for the material to arrived to us. We got A to Z, customer taken hi money back but we are still waiting for pack which is never arrived. Please help me to remeove A to Z effect of this order. We realy appreciate that.
Shop 365
Seller_wO8AVUJM739w0
HELP PLEASE!!!!!!
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
702-1574469-7277062
Dear Amazon, Although I sent return label to the cilent, he went to A to Z. taken his refund from us. We were just waiting for the material to arrived to us. We got A to Z, customer taken hi money back but we are still waiting for pack which is never arrived. Please help me to remeove A to Z effect of this order. We realy appreciate that.
Seller_earUgAgqW8enf
Dear Amazon Customer Service,
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
@Christine_Amazon
@Jurgen_Amazon
Regarding order 702-2836176-0195461, the customer wanted to return the product, and we promptly sent a free return label. However, the customer simultaneously filed an A-to-Z Guarantee claim. We are unsure why this happened since we fulfilled all our responsibilities. Despite our actions, our ODR (Order Defect Rate) was still negatively affected.
The customer returned the product and received a full refund, resolving the issue. However, our ODR has not been corrected. We kindly request your assistance in reviewing and updating our ODR.
Thank you for your time and attention to this matter. We appreciate your help and wish you a great day.
Best regards,
Seller_earUgAgqW8enf
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
@Christine_Amazon
@Jurgen_Amazon
Dear Amazon Team,
We would like to contact you regarding order 701-6714522-5561013. Due to the busy holiday season, the Canada Post strike, and the impact of winter conditions on transportation, there have been delays in the shipping service. This situation is entirely beyond our control and is related to the courier companies.
The product has been delivered to the customer, but the customer has submitted an A-to-Z Guarantee claim, which has negatively impacted our ODR (Order Defect Rate). The payment for the product has also been received by you.
The shipping delays are not related to us. We fulfilled our responsibility by delivering the product on time, without damage or issues. We believe we have performed our duties as a seller. However, the delays caused by factors outside our control and the physical conditions mentioned are beyond our ability to intervene. Unfortunately, this situation, which is beyond our control, has negatively impacted the health of our account.
Please I request ODR to be corrected
Seller_wO8AVUJM739w0
HELP PLEASE!!!!
@Ricardo_Amazon
@Daryl_Amazon
I hope this message finds you well. During the holiday season, we faced delays in fulfilling some orders due to external factors such as adverse weather conditions and the Canada Post strike. These circumstances were beyond our control, and we did everything in our power to find solutions in order to maintain customer satisfaction. Unfortunately, these external factors negatively impacted our account health and ODR, leading to the loss of our Buy Box eligibility and severely limiting our ability to sell on Amazon.
Despite these challenges, we continued to provide exceptional service to our customers. We used alternative shipping methods, maintained transparent communication with buyers, and did everything possible to manage the situation. We are truly grateful for the support you have provided regarding A to Z claims and negative feedback, but our most pressing issue at the moment is the loss of our Buy Box. This situation has nearly brought our business to a halt and significantly restricted our ability to make sales under current conditions.
I would like to emphasize once again that all these negative developments were caused by external factors. In this context, regaining Buy Box eligibility would not only help improve our account health but also provide us with the opportunity to revive our business. As a seller fully committed to providing a flawless shopping experience for our customers, I want to stress how critical your support in this matter is for us.
I kindly request that my account be reviewed and that Buy Box eligibility be reinstated. Please assist us during this difficult time by helping us regain our Buy Box eligibility. This will not only provide us with an opportunity to improve our performance, but it will also enhance our credibility and customer satisfaction on the Amazon platform.
Thank you in advance for your time and attention. I am confident that your support will help us through this challenging situation, and I greatly appreciate your assistance.
Sincerely,
Seller_earUgAgqW8enf
@Ricardo_Amazon @Sunnie_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon@Jurgen_Amazon
Regarding order 702-6921935-8333816, the customer wanted to return the product, and we promptly sent a free return label. However, the customer simultaneously filed an A-to-Z Guarantee claim. We are unsure why this happened since we fulfilled all our responsibilities. Despite our actions, our ODR (Order Defect Rate) was still negatively affected.
The customer returned the product and received a full refund, resolving the issue. However, our ODR has not been corrected. We kindly request your assistance in reviewing and updating our ODR.
Thank you for your time and attention to this matter. We appreciate your help and wish you a great day.
Best regards,
Ricardo_Amazon
Hey @Seller_1idNlTUpfKbZW,
Ricardo from Amazon here.
I'd like to inform you, I've sent this to our A-to-Z escalations team.
Once I receive a response, I will be letting you know.
Ricardo_Amazon
Hey @Seller_1idNlTUpfKbZW,
Ricardo from Amazon here.
I'd like to inform you, I've sent this to our A-to-Z escalations team.
Once I receive a response, I will be letting you know.
Seller_wO8AVUJM739w0
HELP PLEASE!!!!!
@Ricardo_Amazon
702-1574469-7277062
Seller_wO8AVUJM739w0
HELP PLEASE!!!!!
@Ricardo_Amazon
702-1574469-7277062
Seller_OF4lAj9WLqUV6
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
702-7963430-5309837
Dear Amazon, Although I sent return label to the cilent, he went to A to Z. taken his refund from us. We were just waiting for the material to arrived to us. We got A to Z, customer taken hi money back but we are still waiting for pack which is never arrived. Please help me to remeove A to Z effect of this order. We realy appreciate that.
Shop 365
Seller_OF4lAj9WLqUV6
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
702-7963430-5309837
Dear Amazon, Although I sent return label to the cilent, he went to A to Z. taken his refund from us. We were just waiting for the material to arrived to us. We got A to Z, customer taken hi money back but we are still waiting for pack which is never arrived. Please help me to remeove A to Z effect of this order. We realy appreciate that.
Shop 365
Seller_wO8AVUJM739w0
HELP PLEASE!!!!!!
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
702-1574469-7277062
Dear Amazon, Although I sent return label to the cilent, he went to A to Z. taken his refund from us. We were just waiting for the material to arrived to us. We got A to Z, customer taken hi money back but we are still waiting for pack which is never arrived. Please help me to remeove A to Z effect of this order. We realy appreciate that.
Seller_wO8AVUJM739w0
HELP PLEASE!!!!!!
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
702-1574469-7277062
Dear Amazon, Although I sent return label to the cilent, he went to A to Z. taken his refund from us. We were just waiting for the material to arrived to us. We got A to Z, customer taken hi money back but we are still waiting for pack which is never arrived. Please help me to remeove A to Z effect of this order. We realy appreciate that.
Seller_earUgAgqW8enf
Dear Amazon Customer Service,
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
@Christine_Amazon
@Jurgen_Amazon
Regarding order 702-2836176-0195461, the customer wanted to return the product, and we promptly sent a free return label. However, the customer simultaneously filed an A-to-Z Guarantee claim. We are unsure why this happened since we fulfilled all our responsibilities. Despite our actions, our ODR (Order Defect Rate) was still negatively affected.
The customer returned the product and received a full refund, resolving the issue. However, our ODR has not been corrected. We kindly request your assistance in reviewing and updating our ODR.
Thank you for your time and attention to this matter. We appreciate your help and wish you a great day.
Best regards,
Seller_earUgAgqW8enf
Dear Amazon Customer Service,
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
@Christine_Amazon
@Jurgen_Amazon
Regarding order 702-2836176-0195461, the customer wanted to return the product, and we promptly sent a free return label. However, the customer simultaneously filed an A-to-Z Guarantee claim. We are unsure why this happened since we fulfilled all our responsibilities. Despite our actions, our ODR (Order Defect Rate) was still negatively affected.
The customer returned the product and received a full refund, resolving the issue. However, our ODR has not been corrected. We kindly request your assistance in reviewing and updating our ODR.
Thank you for your time and attention to this matter. We appreciate your help and wish you a great day.
Best regards,
Seller_earUgAgqW8enf
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
@Christine_Amazon
@Jurgen_Amazon
Dear Amazon Team,
We would like to contact you regarding order 701-6714522-5561013. Due to the busy holiday season, the Canada Post strike, and the impact of winter conditions on transportation, there have been delays in the shipping service. This situation is entirely beyond our control and is related to the courier companies.
The product has been delivered to the customer, but the customer has submitted an A-to-Z Guarantee claim, which has negatively impacted our ODR (Order Defect Rate). The payment for the product has also been received by you.
The shipping delays are not related to us. We fulfilled our responsibility by delivering the product on time, without damage or issues. We believe we have performed our duties as a seller. However, the delays caused by factors outside our control and the physical conditions mentioned are beyond our ability to intervene. Unfortunately, this situation, which is beyond our control, has negatively impacted the health of our account.
Please I request ODR to be corrected
Seller_earUgAgqW8enf
@Ricardo_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Daryl_Amazon
@Christine_Amazon
@Jurgen_Amazon
Dear Amazon Team,
We would like to contact you regarding order 701-6714522-5561013. Due to the busy holiday season, the Canada Post strike, and the impact of winter conditions on transportation, there have been delays in the shipping service. This situation is entirely beyond our control and is related to the courier companies.
The product has been delivered to the customer, but the customer has submitted an A-to-Z Guarantee claim, which has negatively impacted our ODR (Order Defect Rate). The payment for the product has also been received by you.
The shipping delays are not related to us. We fulfilled our responsibility by delivering the product on time, without damage or issues. We believe we have performed our duties as a seller. However, the delays caused by factors outside our control and the physical conditions mentioned are beyond our ability to intervene. Unfortunately, this situation, which is beyond our control, has negatively impacted the health of our account.
Please I request ODR to be corrected
Seller_wO8AVUJM739w0
HELP PLEASE!!!!
@Ricardo_Amazon
@Daryl_Amazon
I hope this message finds you well. During the holiday season, we faced delays in fulfilling some orders due to external factors such as adverse weather conditions and the Canada Post strike. These circumstances were beyond our control, and we did everything in our power to find solutions in order to maintain customer satisfaction. Unfortunately, these external factors negatively impacted our account health and ODR, leading to the loss of our Buy Box eligibility and severely limiting our ability to sell on Amazon.
Despite these challenges, we continued to provide exceptional service to our customers. We used alternative shipping methods, maintained transparent communication with buyers, and did everything possible to manage the situation. We are truly grateful for the support you have provided regarding A to Z claims and negative feedback, but our most pressing issue at the moment is the loss of our Buy Box. This situation has nearly brought our business to a halt and significantly restricted our ability to make sales under current conditions.
I would like to emphasize once again that all these negative developments were caused by external factors. In this context, regaining Buy Box eligibility would not only help improve our account health but also provide us with the opportunity to revive our business. As a seller fully committed to providing a flawless shopping experience for our customers, I want to stress how critical your support in this matter is for us.
I kindly request that my account be reviewed and that Buy Box eligibility be reinstated. Please assist us during this difficult time by helping us regain our Buy Box eligibility. This will not only provide us with an opportunity to improve our performance, but it will also enhance our credibility and customer satisfaction on the Amazon platform.
Thank you in advance for your time and attention. I am confident that your support will help us through this challenging situation, and I greatly appreciate your assistance.
Sincerely,
Seller_wO8AVUJM739w0
HELP PLEASE!!!!
@Ricardo_Amazon
@Daryl_Amazon
I hope this message finds you well. During the holiday season, we faced delays in fulfilling some orders due to external factors such as adverse weather conditions and the Canada Post strike. These circumstances were beyond our control, and we did everything in our power to find solutions in order to maintain customer satisfaction. Unfortunately, these external factors negatively impacted our account health and ODR, leading to the loss of our Buy Box eligibility and severely limiting our ability to sell on Amazon.
Despite these challenges, we continued to provide exceptional service to our customers. We used alternative shipping methods, maintained transparent communication with buyers, and did everything possible to manage the situation. We are truly grateful for the support you have provided regarding A to Z claims and negative feedback, but our most pressing issue at the moment is the loss of our Buy Box. This situation has nearly brought our business to a halt and significantly restricted our ability to make sales under current conditions.
I would like to emphasize once again that all these negative developments were caused by external factors. In this context, regaining Buy Box eligibility would not only help improve our account health but also provide us with the opportunity to revive our business. As a seller fully committed to providing a flawless shopping experience for our customers, I want to stress how critical your support in this matter is for us.
I kindly request that my account be reviewed and that Buy Box eligibility be reinstated. Please assist us during this difficult time by helping us regain our Buy Box eligibility. This will not only provide us with an opportunity to improve our performance, but it will also enhance our credibility and customer satisfaction on the Amazon platform.
Thank you in advance for your time and attention. I am confident that your support will help us through this challenging situation, and I greatly appreciate your assistance.
Sincerely,
Seller_earUgAgqW8enf
@Ricardo_Amazon @Sunnie_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon@Jurgen_Amazon
Regarding order 702-6921935-8333816, the customer wanted to return the product, and we promptly sent a free return label. However, the customer simultaneously filed an A-to-Z Guarantee claim. We are unsure why this happened since we fulfilled all our responsibilities. Despite our actions, our ODR (Order Defect Rate) was still negatively affected.
The customer returned the product and received a full refund, resolving the issue. However, our ODR has not been corrected. We kindly request your assistance in reviewing and updating our ODR.
Thank you for your time and attention to this matter. We appreciate your help and wish you a great day.
Best regards,
Seller_earUgAgqW8enf
@Ricardo_Amazon @Sunnie_Amazon@Lucre_Amzn@Daryl_Amazon@Christine_Amazon@Jurgen_Amazon
Regarding order 702-6921935-8333816, the customer wanted to return the product, and we promptly sent a free return label. However, the customer simultaneously filed an A-to-Z Guarantee claim. We are unsure why this happened since we fulfilled all our responsibilities. Despite our actions, our ODR (Order Defect Rate) was still negatively affected.
The customer returned the product and received a full refund, resolving the issue. However, our ODR has not been corrected. We kindly request your assistance in reviewing and updating our ODR.
Thank you for your time and attention to this matter. We appreciate your help and wish you a great day.
Best regards,
