Issues with Returned Items Having Different Serial Numbers – Anyone Else Facing This?
We are experiencing a recurring problem with returns where customers are sending back items with different serial numbers from the ones we originally shipped. In many cases, the products have clear signs of use, yet Amazon is giving us a hard time when trying to address these cases. Despite providing all the necessary pictures and evidence of the serial numbers, they keep denying the T-Claim.
Has anyone else encountered this issue? How are you handling it, and has Amazon provided any resolutions? We’re feeling stuck in this process and would appreciate any insights or advice.
Issues with Returned Items Having Different Serial Numbers – Anyone Else Facing This?
We are experiencing a recurring problem with returns where customers are sending back items with different serial numbers from the ones we originally shipped. In many cases, the products have clear signs of use, yet Amazon is giving us a hard time when trying to address these cases. Despite providing all the necessary pictures and evidence of the serial numbers, they keep denying the T-Claim.
Has anyone else encountered this issue? How are you handling it, and has Amazon provided any resolutions? We’re feeling stuck in this process and would appreciate any insights or advice.
19 replies
SEAmod
Hello @Seller_KoVmASbayKVrf
I will raise an appeal if you send me the Order number. Also, please provide me with the Case number related to the issue. If you did not yet open a Case with support, you will need to do so before I can make my appeal. Rules of the road. Forums is not the first line of support, so we only step in when a seller has what we believe is a reasonable request that stands a higher chance of resolution based on facts.
Seller_KoVmASbayKVrf
I didn't open a case, my T-claim was denied, so I open a Case too along with the T-claim ?
Seller_65SosQSNEbezj
We have 3 cases right now that keep getting denied after we've provided what was asked for 3 plus times, the safe t claim team is a joke. I hope yours get resolved!
Seller_TD8kClMwLYBMd
reportfraud.ftc.gov
Start reporting Amazon.
Seller_t4JZTP5W3HTRi
A major issue. This is a common switch and baiit issue on AMAZON. I WAS JUST CHARGING A RESTOCKING FEE ON THESE RETURNS , BUT amazon turned off that feature on me.
Seller_nmYNmryVXin5K
We are charging restocking fees. We've charged 100% restocking fees, and surprisingly customers rarely contest them.
I've often had Amazon ask me for manufacturer invoices that list the serial number on it, and that's not reasonable for pretty much their entire Renewed seller base. Not many of us take photos of exactly what we ship because that is not a sustainable practice. We record the serial number in Veeqo, but it is not sufficient evidence for a Safe-T claim. It would be great if Amazon could create a way for me to input an item's serial number prior to shipping, so that the record of serial number is attached to the order prior to any return request or claim.
Seller_LAhuiXJ4eMubd
Unfortunately, this happens to all of us. When you receive a return like this, immediately issue a refund with a 100% restocking fee, and make sure you attach photo evidence when doing so.
Document everything (images of the serial numbers, signs of use, shipping label, anything else you may need) in case the 'buyer' opens an A-to-Z claim.
I've had to do this about half a dozen times over the past few months, and not one of the 'buyers' challenged the 100% restocking fee - I think it's because I attached bullet proof evidence of fraud when issuing the $0 refund.
Seller_vFSqNGJcIdSbD
Take photos & charge a 100% restocking fee. Amazon will always give you the run around when it comes to Safe-T claims.
