A to Z guarantee claim
Hello We are experiencing an A to Z problem on Amazon, unfortunately we are experiencing an A to Z unfair A to Z problem due to the reason of the cargo companies and CANADA POST and Asendia in the Q4 period. Customers are complaining about delayed deliveries due to the resignation of previous Canada Post and Asendia employees. However, we have definitely tried to provide superior customer service and made full refunds immediately. Amazon, as a third-party seller, is being unfair to us for reasons that are not our fault and this is negatively affecting our account health. I made a full refund for all cases just to make our customers happy and we gave the products as gifts, but despite both the refund, the gift and customer satisfaction, our account health was affected and our money was lost. In addition, my ODR score was negatively affected in each case and the BUY BOX was completely deleted. Amazon is being completely unfair in this regard. There will be no sales in this way and I will have to close the store. Yes, we accept the refund but in cases where we are completely right, please remove these requests from our account health.
702-8061387-6056241
701-7113175-9415430
@Jurgen_Amazon
@Ricardo_Amazon
@Daryl_Amazon
@Nano_Amazon
@Lucre_Amzn@Christine_Amazon@Sunnie_Amazon
A to Z guarantee claim
Hello We are experiencing an A to Z problem on Amazon, unfortunately we are experiencing an A to Z unfair A to Z problem due to the reason of the cargo companies and CANADA POST and Asendia in the Q4 period. Customers are complaining about delayed deliveries due to the resignation of previous Canada Post and Asendia employees. However, we have definitely tried to provide superior customer service and made full refunds immediately. Amazon, as a third-party seller, is being unfair to us for reasons that are not our fault and this is negatively affecting our account health. I made a full refund for all cases just to make our customers happy and we gave the products as gifts, but despite both the refund, the gift and customer satisfaction, our account health was affected and our money was lost. In addition, my ODR score was negatively affected in each case and the BUY BOX was completely deleted. Amazon is being completely unfair in this regard. There will be no sales in this way and I will have to close the store. Yes, we accept the refund but in cases where we are completely right, please remove these requests from our account health.
702-8061387-6056241
701-7113175-9415430
@Jurgen_Amazon
@Ricardo_Amazon
@Daryl_Amazon
@Nano_Amazon
@Lucre_Amzn@Christine_Amazon@Sunnie_Amazon
4 replies
Seller_7LrAV0m5llaI7
It is your responsibility as a seller to make sure your orders to your customers arrive on time in the time period that you have set up in your shipping settings that is shown to the customer at checkout.
If it's not your fault, and not Amazon's fault, then who's fault is it?
Daryl_Amazon
Hey @Seller_pt9q2nVFygiRG,
I proceeded to escalate both orders IDs mentioned in this correspondence, will keep you posted on the resolution of this escalation,
Since it is ODR removal, we have a pretty good chance of reversing the decision, but setting the correct expectation, let's wait for the final word on our A-Z appeals team.
Daryl
