Selling music CDs, LPs new hurdles
We are a music distribution company with thousands of listings on Amazon. Recently it has become impossible for us to add or edit new items due to the dreaded 8572 Error. I've spent many hours on with Seller Support and the last advise given was to apply for a GTIN exemption. But Amazon documents state there are no exemptions for the Music product category or for anything with a valid GS1 approved barcode (all our products have these). Before I will likely waste time applying for an exemption - anyone have insight into this?
Selling music CDs, LPs new hurdles
We are a music distribution company with thousands of listings on Amazon. Recently it has become impossible for us to add or edit new items due to the dreaded 8572 Error. I've spent many hours on with Seller Support and the last advise given was to apply for a GTIN exemption. But Amazon documents state there are no exemptions for the Music product category or for anything with a valid GS1 approved barcode (all our products have these). Before I will likely waste time applying for an exemption - anyone have insight into this?
2 replies
Cooper_Amazon
Good Afternoon @Seller_3bT9Gj6wAkRWx,
I am escalating your recent case to support (CASE ID ending in 3741) to see if we can get you some assistance with Error code 8572 that you have experienced. In the mean time there are also a few help pages you can check out to see if you can troubleshoot the error message:
I will let you know as soon as I hear back from the partner team. Thank you for reaching out to us on the forums. Talk soon!
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_3bT9Gj6wAkRWx,
Our internal team has reached out to you on CASE ID 16608480091 in regards to providing assistance with Error code 8572.
Feel free to follow along with CASE ID 16608480091 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
