MCF order, Amazon sent wrong item to the customer, customer support saying it is us who labeled item wrong
CASE ID 17251846251
The customer sent us photos and explained that he received the wrong item, the order was fulfilled by Amazon. (MCF order)
Initially, support stated they had no responsibility for MCF orders. Later, they requested a copy of the order, pictures of the received product, and a copy of the replacement order sent to the customer—all of which we provided. Now, support claims that the mistake was ours due to incorrect labeling, but they have not disclosed how they arrived at this conclusion, and we are expected to accept it regardless.
We never stocked the item that the customer received.
I am seeking assistance from Amazon representatives on the Seller Forum.
MCF order, Amazon sent wrong item to the customer, customer support saying it is us who labeled item wrong
CASE ID 17251846251
The customer sent us photos and explained that he received the wrong item, the order was fulfilled by Amazon. (MCF order)
Initially, support stated they had no responsibility for MCF orders. Later, they requested a copy of the order, pictures of the received product, and a copy of the replacement order sent to the customer—all of which we provided. Now, support claims that the mistake was ours due to incorrect labeling, but they have not disclosed how they arrived at this conclusion, and we are expected to accept it regardless.
We never stocked the item that the customer received.
I am seeking assistance from Amazon representatives on the Seller Forum.
3 replies
Seller_Hi7wbO2Kbo6bl
Good luck.
First -- where did this order come from ? If you were filling an Amazon merchant-fulfilled order through MCF then you have no further recourse..
If this order was through your own website or other, check here:
(scroll down to)
Seller_cuio4Q9868S17
Ive been there and lost my time many times on this... you better take these amazon errors s losses... SC will deny them even with all the proofs....
KJ_Amazon
Hello @Seller_0Ttw6tywk52Rt
I am following up on your question about a disputed MCF order.
I reviewed Case ID 17251846251 and see that you received an update detailing a reimbursement that was issued. Please let me know if this did not fully resolve your issue and if you still need assistance.
KJ_Amazon
