Carrier Damaged Reimbursement
has anyone had any issues lately with fba items shipped and returned for carrier damage not being reimbursed. I have two returns shipped with fba and customer stated item damaged occurred in shipment and Amazon classified it as customer damage. i used to get reimbursed for carrier damage.
Carrier Damaged Reimbursement
has anyone had any issues lately with fba items shipped and returned for carrier damage not being reimbursed. I have two returns shipped with fba and customer stated item damaged occurred in shipment and Amazon classified it as customer damage. i used to get reimbursed for carrier damage.
3 replies
TaylorR_Amazon
Hello @Seller_8xBgPVmpJKDPM, I will paste the relevant information from the reimbursement policy below.
If the returned item is unsellable, we’ll determine who is responsible for the condition. If we find Amazon is responsible for an unsellable return, we’ll reimburse you and will not add the item back to your inventory.
Amazon policy states that it does not accept responsibility and will not reimburse for returned items that are damaged by a customer.
That being said, you may dispute the decision that the item was customer damaged with Seller Support. Before doing so,
- Check your Manage FBA Returns report to see if Amazon refunded or replaced the item on your FBA order.
- Check your FBA customer returns report to see if the refunded or replaced item was returned to your inventory
- Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item. To filter the results, search by the Amazon Order ID.
