When LPN barcode start to indicating that unit is "Renewed", "Refurbished", "Remanufactured" and other applicable derivative in addition to the Serial Number and IMEI.
So I sell iPhone via FBA, created a removal order to remove unfulfillable units and received a phone case, Amazon said no we won`t reimburse you because we need labels that can indicate that unit is "Renewed", "Refurbished", "Remanufactured" and other applicable derivative in addition to the Serial Number and IMEI.
Wow, Amazon once again has hit new low level! Well done! Bravo!!
When LPN barcode start to indicating that unit is "Renewed", "Refurbished", "Remanufactured" and other applicable derivative in addition to the Serial Number and IMEI.
So I sell iPhone via FBA, created a removal order to remove unfulfillable units and received a phone case, Amazon said no we won`t reimburse you because we need labels that can indicate that unit is "Renewed", "Refurbished", "Remanufactured" and other applicable derivative in addition to the Serial Number and IMEI.
Wow, Amazon once again has hit new low level! Well done! Bravo!!
7 replies
TaylorR_Amazon
Hello @Seller_1JdOknB4bfKJl, I can take a look at your case if you would like!
From the FBA inventory reimbursement policy: Removals claims, when filing a claim for Different Product in a Removal Order, you must provide the following information and documents:
- The removal order ID.
- FNSKU of the affected unit.
- Shipment ID of the affected unit.
- Quantity of the affected unit.
- Clear image of the unit received.
- Clear images of the X00 label, LPN number.
- In cases where X00 label or LPN number is not visible, (switcheroo) seller should provide 6 sided images of the actual product or package.
- Images of the tracking labels or packing slips from the packages that contained the wrong units.
- Images from ONE of the three following switcheroo use cases that the seller is contacting us about:
a) If the returned item's material differs from the catalog, ensure that the seller has provided images of the unit that has been received outside of the box or packaging.
b) If the returned item's Serial Number differs from the catalog, ensure that seller has provided images of the serial number present on the item and the images the serial number present on the box.
c) If the returned item's model number differs from the catalog, ensure the seller provides images clearly showing the model number on the unit of comparison.
