Lost Shipment on YHM1
hello,
FBA18MCG2C23
I sent this shipment to amazon warehouses via Fedex on November 27. Although this shipment was delivered, the parcel has not been checked-in yet and I am completely sure that it is lost.
I contacted the support team about this issue and provided them with the proof of delivery, proof of shipment and the invoices for the products in the shipment. Not only did I not get any response to the support request I opened, but they also asked me to upload the documents again in my second support request. Do I have to upload documents from one place to another all the time? There has been a missing shipment, money and time for months. Who exactly will I get support from? I am writing the Case ID where I uploaded the documents below, you can check it from there. I would be glad if you could help me.
CASE ID: 17123302261
@Ricardo_Amazon
Lost Shipment on YHM1
hello,
FBA18MCG2C23
I sent this shipment to amazon warehouses via Fedex on November 27. Although this shipment was delivered, the parcel has not been checked-in yet and I am completely sure that it is lost.
I contacted the support team about this issue and provided them with the proof of delivery, proof of shipment and the invoices for the products in the shipment. Not only did I not get any response to the support request I opened, but they also asked me to upload the documents again in my second support request. Do I have to upload documents from one place to another all the time? There has been a missing shipment, money and time for months. Who exactly will I get support from? I am writing the Case ID where I uploaded the documents below, you can check it from there. I would be glad if you could help me.
CASE ID: 17123302261
@Ricardo_Amazon
8 replies
Seller_7hGoB5ghJX0Vy
usually we don't have issue with this warehouse but during holiday period we got a lot of lost shipment or units missing. yes send again your invoices to the seller support , the one who request your invoices. It might be rejected if your products are expensive , the total value is high or missing 1 thing on the invoice ''exemple your name '' ( almost all the time ) BUT , after few days to 1 week they should find those. otherwise you can ask ''Amazon team leader to step in this case '' it will take time but someone from Amazon lead might step in this case. good luck
JiAlex_Amazon
Hello @Seller_PvunyCQQFBOX7
Following on your post. I will take a look with internal team, once I have an update I will let you know,
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
