Email I recieved from Amazon is as below:

Hello,

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages

-- "Amazon Anti-Counterfeiting Policy":

https://sellercentral.amazon.com/gp/help/201165970

-- "Policies and Agreements":

https://sellercentral.amazon.com/gp/help/521

-- "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.com/gp/help/1791

How do I reactivate my account?

To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq

What happens if I do not submit the required information?

If we do not receive the requested information your account will remain deactivated.

Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.

We're here to help

If you have questions about this policy or your account, contact us:

https://sellercentral.amazon.com/cu/contact-us

You can get help submitting your appeal in Seller Central Help:

https://sellercentral.amazon.com/gp/help/200370560

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

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ASIN: B07BJJ5S14

Title: Anessa Perfect UV Sunscreen Skin Care Milk SPF50+/PA++++ 60mL

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Sincerely, Seller Performance Team https://www.amazon.com

It is my new account i have never sold any product it was my first product The thing is I would like to clarify that after submitting the invoice from authorized distributor for brand approval request for the Anessa brand, Amazon did not approve my request. Consequently, I did not list this product on my seller account on Amazon, nor could I do as my brand approval was rejected.

As per the case, my brand approval request was declined by Amazon, and I subsequently closed the case.

Given that I never listed this product on my seller account, I believe the deactivation of my seller account is an error. Kindly please help what Should i do ? How can Amazon deactivate my account for not listing the product.

Any and all advise is welcome to get my seller central account back on track.

Best Regards