The customer initially requested expedited delivery, citing their need to leave the country soon. To accommodate their request, we shipped the package via express one-day delivery. According to UPS tracking, the package was delivered directly to the customer, and all communication was conducted through Amazon Messages.

701-4977192-9855426 via ups tid 1Z9Y3A652030860458

Regrettably, despite receiving the package, the customer filed an A-to-Z Claim immediately after delivery. We provided all relevant details and evidence to support our case, but the claim was still granted.

We kindly request a review of this decision based on the evidence submitted. Fraudulent claims like these severely impact small businesses like ours, and we urge you to take steps to discourage such actions in the future.

Thank you for your attention to this matter.