HOW TO DEAL WHIT THAT .. : Customer Damaged damaged by carrier Immediate disposal ????????????????? i have 3-4 item like this .. ... amazone end chat when trying to ask reimbursement its not my fault ! .
HOW TO DEAL WHIT THAT .. :
Customer Damaged damaged by carrier Immediate disposal ????????????????? i have 3-4 item like this .. ... amazone end chat when trying to ask reimbursement its not my fault ! .
and this : Customer Damaged I accidentally ordered the wrong item Immediate donation
the guy accidently order the wrong item and the unit go in disposal ...... it was supose to return to my inventory right ?? and now its the amazone reimbursement party .... and they put END of the chat to do nothing ...
So is this stealing ???? ... i have 2-3 item like this ... too ... whats going on ??? .
HOW TO DEAL WHIT THAT .. : Customer Damaged damaged by carrier Immediate disposal ????????????????? i have 3-4 item like this .. ... amazone end chat when trying to ask reimbursement its not my fault ! .
HOW TO DEAL WHIT THAT .. :
Customer Damaged damaged by carrier Immediate disposal ????????????????? i have 3-4 item like this .. ... amazone end chat when trying to ask reimbursement its not my fault ! .
and this : Customer Damaged I accidentally ordered the wrong item Immediate donation
the guy accidently order the wrong item and the unit go in disposal ...... it was supose to return to my inventory right ?? and now its the amazone reimbursement party .... and they put END of the chat to do nothing ...
So is this stealing ???? ... i have 2-3 item like this ... too ... whats going on ??? .
14 replies
Seller_7LrAV0m5llaI7
It's not their fault either. If it's carrier damaged, you have to file an insurance claim with the carrier.
Christine_Amazon
Hello
Christine here from Amazon Forums.
You can file a customer return claim no sooner than 45 days and no later than 105 days after the customer refund or replacement.
In order to confirm if you are eligible for the claim, please follow the steps below:
Before you submit a claim, check the following information on the Inventory Defect and Reimbursement portal :
Click the Eligible for claim tab to identify all the customer-related defects for which you can file for a claim.
You can use the Search by FNSKU or Defect type filter to narrow down your search.
Click the In progress tab to identify all the defects that are currently under investigation by Amazon.
Click the Resolved tab to identify all the defects that Amazon has resolved for you, with the resolution reason and reimbursement amount (if applicable).
For more information, please see the link below:
FBA inventory reimbursement policy: Customer return claims
Christine.
Christine_Amazon
Hello @Seller_jkgvQBJxNl2UU
I was checking, and I do see that the case you provided is almost 3 months old.
In this case, in order for us to be able to escalate a situation like this case must have been resolved within the last 3 weeks.
I do recommend you to contact our seller support team again and once they resolved the case, if the issue persists, please reach us out immediately so we can check for you.
Christine.
Christine_Amazon
Hello @Seller_jkgvQBJxNl2UU
The team in charge has re-evaluated your case, and they are unable to approve your credit request for the following reasons:
The action taken on your inventory was in accordance with our "FBA Service Terms" regarding unsuitable inventory. These terms outline the standards and conditions that all inventory must meet to be eligible for FBA services.
Your previous credit request related to this matter was correctly denied by Seller Partner Support (SPS). A detailed explanation for this decision was provided to you in case ID 17051246691.
I understand this may not be the outcome you were hoping for, but we must adhere to our policies to maintain the quality and integrity of our fulfillment services. If you need further clarification on our FBA Service Terms or have questions about how to ensure your inventory meets our standards in the future, please don't hesitate to ask.
Christine.
