Amazon missing items/discrepancies on my inbound shipment
I send my shipment to Amazon fulfillment warehouse and there was minus 25 items discrepancies. They have closed my shipment status and stated that they done an investigation and couldn't find those items. This is the first time this ever happened to me. There's never any problems with all the previous shipments prior to this one. I'm very careful with my count and I count them three times before sealing the box. I print the FNSKU labels myself and use all of it which is any way to reconcile my counts. The shipment has arrived to Amazon warehouse and they transferred to three different Fulfilment center.
I reached out to Seller support and provided them with proof of ownership via invoices. Seller support send me this email:
When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.
We have completed an additional check in response to your request. We have no record of receiving the following expected items:
What can I do to get these missing items reimbursed ? I'm 120% positive that I've send all these items that Amazon said it was discrepancies . I'm very skeptical to send shipment to FBA if this keep happening.
Amazon missing items/discrepancies on my inbound shipment
I send my shipment to Amazon fulfillment warehouse and there was minus 25 items discrepancies. They have closed my shipment status and stated that they done an investigation and couldn't find those items. This is the first time this ever happened to me. There's never any problems with all the previous shipments prior to this one. I'm very careful with my count and I count them three times before sealing the box. I print the FNSKU labels myself and use all of it which is any way to reconcile my counts. The shipment has arrived to Amazon warehouse and they transferred to three different Fulfilment center.
I reached out to Seller support and provided them with proof of ownership via invoices. Seller support send me this email:
When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.
We have completed an additional check in response to your request. We have no record of receiving the following expected items:
What can I do to get these missing items reimbursed ? I'm 120% positive that I've send all these items that Amazon said it was discrepancies . I'm very skeptical to send shipment to FBA if this keep happening.
32 replies
Seller_dotifYADa0BWY
EXACT same issue here! YYZ4 theft strikes again.
We shipped a full factory case to YYZ4, they receive in full and the next day they deduct one saying we mis-shipped the quantity. FOOLS.
Did your inbound FBA metrics take a hit? Our did not. No way to dispute this after the fact. They claim they checked YYZ4 from India in less than an hour.....ha! We all know Amazon checks nothing in an hour....
Amazon needs to address the theft and stop sending us stupid surveys asking how they are doing. They need to deal with real issues not stuff that is nothing more than a distraction.
Seller_RlvlR9Aw2mLXp
An Amazon worker in Fulfilment Center probably pinched your goods and gave themselves an early Christmas present.....happens to me all the time....don't expect that those workers at Amazon FCs are angels by any means....they steal stuff when they can.
Seller_Q6Vvl2J3Live0
We are also being accused of several shipments with inaccurate quantities. This is incorrect as we know how to count and all our products are FBA and labelled per/order according to what the system count is. Our orders are counted 3 times by 2 different people. Just doesnt make sense and speaks to a system error or some problem with warehouse intake.
The idea that a warehouse worker can simply mark as inaccurate and provide no evidence, and then sellers impacted negatively is Wrong and needs to change.
This is a highly problematic, non-transparent process that is causing problems for Sellers and has no actual purpose as Inventory can still easily be received and updated quickly.
Seller_Q6Vvl2J3Live0
We are also being accused of several shipments with inaccurate quantities. This is incorrect as we know how to count and all our products are FBA and labelled per/order according to what the system count is. Our orders are counted 3 times by 2 different people. Just doesnt make sense and speaks to a system error or some problem with warehouse intake.
The idea that a warehouse worker can simply mark as inaccurate and provide no evidence, and then sellers impacted negatively is Wrong and needs to change.
This is a highly problematic, non-transparent process that is causing problems for Sellers and has no actual purpose as Inventory can still easily be received and updated quickly.
Seller_xOsnGa7Z9vLfj
Same here! 24 items missing from shipment, all were in the same box and they are saying they could not find it. I've been emailing back and forth for more than a month now and no resolution. I am not in the business of lying, I am trying to sell my stuff and the impact is major
Seller_LropkjlZr1ytx
its happens all the time . and its getting worse by each month. alone this month i received a reimbursement from 3 shipments . there are dispirancies in my 2 more shipments which are pending in their processing center from 7 weeks . i provide them . invoice , packing invoice, BL certificates if i had them . and local shipment labels stating quantity and weight. also carton dimension and weights and number on units in it . i almost win 99% of reimbursement claims . if they say they have checked counted . keep opening reopening with new information etc.
Charly_Amazon
Hello all and thank you for participate on this interaction.
As a reminder, you can always bring your inquiries and concerns about missing inventory, shipments, receiving process to our Seller Support Department, who will start an investigation on an individual basis for each scenario.
If you have done so, and do not agree with the outcome, you can follow up with them to get to the root cause and see what happened with the shipments you are mentioning.
Thank you again,
Charly_Amazon
Seller_WVRGljjwKOlpv
I can say when you create a case log, they automatically send you that "When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review." without trying to help you, this eventually happened to me yesterday, and I recevie the same msg after case was open within like 5 mins....
